You work tirelessly to understand your customers’ wants and needs — requesting feedback, sending polls, or studying their behaviors.
But the best way to learn about your customers is to simply ask them.
Surveys provide your business with useful feedback that can help you increase customer satisfaction and loyalty and show customers their opinion matters.
Mass text messaging makes it incredibly easy to reach your customers where they’re most engaged. Consumers spend more than five hours a day on their smartphones.
When used correctly, SMS is an invaluable tool for increasing sales and nurturing customer relationships. But there are some important rules you need to follow.
How Ecommerce Companies Use SMS
SMS marketing is an effective way to break through the noise to attract, engage and retain ecommerce customers. It’s scalable, easy to use and can have a powerful impact.
But most ecommerce businesses aren’t reaping the full benefits — and they don’t even know what they’re missing.
Today, we’re covering everything you need to know about SMS for ecommerce, including the benefits, how to use SMS marketing in your ecommerce strategy and the do’s and don’ts of SMS for ecommerce.
This week marked the final conversation that CallFire’s CRO, Luke Wilson, had with the Mission of Hope Haiti interns. Instead of a lecture, Luke spoke to the students in a more conversational setting, pulling together themes from all the previous sessions.
With an impressive 98 percent open rate, SMS has quickly become the go-to marketing channel for small and enterprise companies alike. But with text marketing comes a whole new set of SMS compliance laws and best practices.
Luke Wilson returned to his mentorship series with local Mission of Hope Haiti interns to talk about the importance of a “seek to understand” mindset. This week he brought Kara Perez, a longtime banking professional, to help coach the future leaders. Luke encouraged students to “bridge the human gap” and pay attention to the people they interact with. That means noticing body language.
In a mobile-focused world, it’s no surprise that people prefer to receive text messages over emails. And this fact rings true for business decision-makers as well as consumers. 97 percent of American business professionals are within three feet of their mobile phone at all times.
Last week, CallFire’s CRO kicked off his series of mentorship talks with a group of Mission of Hope Haiti interns. This week, Luke Wilson returned with our Vice President of Finance, Janice McNair to teach the young leaders about growth versus fixed mindset. After talking about the basic concept, they gave personal examples about facing challenges and finding balance.
Giving back to the community is a fundamental part of CallFire's DNA. Luke Wilson, CallFire's CRO, is getting in the spirit by mentoring local youth leaders in the Mission of Hope Haiti internship program. The interns enter the program to help improve lives in Haiti, and also to help develop themselves. Luke will be giving a series of mentorship talks to the group and we’ll be covering them in our blog here!