From the video:  "CallFire is in the virtual call center business.

by Natalia Klishina

1) Starting your IVR: All phone calls start with a HELLO

Make sure your outbound or inbound IVR always starts with a "Hello".  It's helpful to begin with a play tag that is just a greeting before you move into a menu tags before you start prompting your customer with the next action.

We are thrilled to announce the release of our newest product: Hosted Interactive Voice Response (IVR) ! This product fills an important gap in the telephony space allowing quality of conversation that's much better than traditional automated messages and yet not require a live call center representative. IVRs are widely used for large enterprises, but with this release, we are democratizing the technology space for the smaller to mid-size businesses.

The CallFire team will be manning booth # 319 at IT Expo West next Tuesday Sept 1 - Thursday Sept 3 at the Los Angeles Convention Center. Come by, talk to us, learn about our products, and get to know the team.  We will also have give-aways, so come by and see what we have!