A few months back, QuesGen Systems was approached by OneWorld Health with a unique project. They were tasked to collect and analyze data from developing contries who were participating in a research study. Funded by the Bill and Melinda Gates, OneWorld Health was investigating different medication to cure malaria.
Rather than use traditional methods of paper questionares or text, QuesGen discovered CallFire's Integrated Voice Response (IVR) software, using text-to-voice. Participants heard questions asked in their own language, and submitted their answers by choosing an answer on the keypad. This allowed data to be aggregated immediately and save time on the administration side.
CallFire was able to set up the user interface with in two weeks, allowing the deployment to take place on time. QuesGen is considering using IVRs domesically for research on diseases including diabetes.
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