We are thrilled to announce the release of our newest product: Hosted Interactive Voice Response (IVR) ! This product fills an important gap in the telephony space allowing quality of conversation that's much better than traditional automated messages and yet not require a live call center representative. IVRs are widely used for large enterprises, but with this release, we are democratizing the technology space for the smaller to mid-size businesses. Hosted IVR's robust capabilities offer a comprehensive solution for a large variety of telecom needs.
IVR Designer Interface
Core to our Hosted IVR product is the user-friendly IVR designer, which offers drag and drop functionality for non-technical users empowering them to create complex survey's, and meeting reminders via an intuitive, engaging user interface.. This capability widens the range of users who can individually build their own IVRs, something that historically could only be done by a developer.
The ease of use, however, does not decrease the feature set. Features that include reading text from a specific excel column using text to speech, complex dial plans, recording of responses, and more. These features support a plethora of customer uses creating a high degree of personalization in the conversation. For example, the IVR can be used for a virtual receptionist that will route phone calls, Comprehensive phone surveys that will compile results, or Customized appointment reminders. The IVR can either be sent out to a list of phone numbers or assigned to a specific phone number that can receive incoming calls.
For developer documentation, see the Custom Telephony page