Custom IVR & Telephony

CallFire now supports advanced telephony services. With so many advances in telephony, we want to provide you with unlimited possibilities. Contact a CallFire sales representative to get an integration quote for your idea at any time.

Our Custom Services

We provide the following custom deployments. System deployments that range to several hundred server clusters.

  1. Software integration to Phone systems
  2. API's for your business process
  3. Custom IVR and logic development for phone systems
  4. CRM integration
  5. High load cluster deployments
  6. Effective scaling models
  7. ...much more. If you have an idea that is not listed here, please contact our sales department and talk to our developers directly.

Voice Broadcast API

Our SOAP API will allow you to quickly send out voice broadcasts from your database systems.

For details about integration, take a look at the Voice Broadcast API Documentation.

Benefits

  1. Easy to use Soap API
  2. Same price as your normal broadcast
  3. Full Statistics download
  4. Create many dynamic dialplans!

How?

  1. Create an account with Callfire
  2. Look at the Voice Broadcast API
  3. Integrate your code
  4. Start dialing!

Hosted Call Center API

This api will allow you to run a predictive campaign using your own popup and software integration. Use the CallFire system to handle the calls, your system can handle the popup and data storage. A simple and very effective API to leverage a very large scale predictive campaign.

See our detailed Hosted Call Center API Documentation.

Click to dial

Put a link on your site so that customers can call you directly. Your customer types in their phone number and your sales staff is directly connected to the customer.

See more information about Click to Call Features and Click To Call API

Benefits

  1. Full Call statistics
  2. Greater Sales
  3. Tracking your leads at anytime
  4. Pay as you go, No up front costs
  5. Simple site integration
  6. The ability to add even more advanced API and Code integration

How?

  1. Simply create a new Click to Call campaign with CallFire
  2. Add simple html code to your website
  3. Your customers can quickly call you at anytime (or just when you specify!) 

Distributed Call Center Connect API

This feature will allow you to create your own front end to our call center connect system. Now you can have your own interface that your call center and distributed agents can log onto.

Features

  1. Login / Logout an Agent
  2. Send them a call
  3. Disconnect their call
  4. Live agent stats
  5. Handle multiple campaigns and agent groups
  6. AsteriskDialer reliability to handle thousands of agents
  7. Full Statistics for each agent and call dispositions.
 
  

Details

Voice Broadcast API
Hosted Call Center API
Click to Call API
Distributed Call Center API

Sample Code

Sample Java Client
PHP Voice Broadcast API Code

Custom Dialer

Custom IVR - develop your own IVR ideas and have them added to CallFire.com.

API's - Do you need to integrate your software? We can create integration pieces so that you can send/recieve data to and from CallFire.com

Getting Started

- Contact CallFire.com and ask about creating your own solution.
- Talk to the development team and discuss the requirements of your feature.
- Recieve a quote for the feature (Most features are free!)
- Finished. In a short time the feature will be available for you to use on CallFire.com

Custom Telephony Tools

Predictive Dialing - understanding the dialer market.

SIP - The protocol used by our backend systems.

Asterisk - The open source pbx that drives our calling clusters.

Apache Geronimo Project - The J2EE Application server handling the business logic.

The Skyy Consulting development team that integrates Linux, Asterisk, PHP, J2EE and large clusters of Sun Servers to run AsteriskDialer.com.