Tuesday, March 23, 2010

What is Voice Broadcast?

Voice Broadcast messages serve an important purpose in the field of notifications. Voice Broadcasts, otherwise known as robo-calls, often have a negative connotation associated with them. They were widely used in marketing campaigns, sending pre-recorded messages to potential consumers/  However, this type of Voice Broadcast dialing has been illegal since September 1 2009. For more information on these laws, see our previous blog on the subject.

While this portion of Voice Broadcast is largely dead, there are many other applications of Voice Broadcast that may not be apparent. Emergency notification, Get-out-the-vote reminders, communication between local organizations, and more!

For customized appointment reminders or notifications, an IVR (Interactive Voice Response) can be used using text to speech.