Wednesday, September 2, 2009

Please note that the content on this page pertains to CallFire's legacy platform only. The legacy platform is not available to new CallFire subscribers.

Here at CallFire we’re listening to you. We’ve taken feature requests to heart and are rolling out an updated version of our Cloud Call Center. The Cloud call Center now has three different levels available: “Lite”, “Standard”, and “Pro”. This should make budgeting for your call center much more simple. And of course, in proper CallFire tradition, all Cloud Call Center services are offered 100% pay-as-you-go. Check out the feature spread:


The “Lite” version offers the basic features of CallFire that everybody loves. It offers a single line autodialer with full customer care, real time reporting, and reports available. The “Standard” option offers a few bonus features: a dual line autodialer, answering machine avoidance, answering machine messaging, and CALL RECORDING! The “Pro” level is top of the line with all of the standard features but also a multiline autodialer with up to 4 lines per agent. In addition to the new features, the user interface has been improved. Buttons for agents are clearer and easier to use, and you can also report an issue with a click of a button!

With the release of our new Cloud Call Center comes a sleek new look and feel for our website too. Click around, and find how the new site is easy to navigate, and find what you’re looking for. New Industry pages highlight how CallFire can solve problems for companies in specific industry verticals, and new case studies.

We are excited about our new release, but are always taking customer feedback into account for further changes. Feel free to report back on new features you would like to see in the future and ways that CallFire can better accommodate your needs.

learn more about our products and services here