Wednesday, April 8, 2009
By Dinesh Ravishanker
Do you use a hosted-CRM utility? Do you use CallFire's Virtual Call Center? If your answer is 'Yes' to both of these questions, your VCC agents might benefit from a link to your CRM platform, directly within the CallFire Agent Popup screen.
When a call is connected, your agent sees the SugarCRM contact instantly. Here is an example: How it works If you embed this code in your Excel list, for each phone number, it will place a clickable link in the Agent pop-up window. The link will open your browser based CRM.
Example code 2132212200<name of person>,<iframe src="<<<<< embed html link here >>>>>>>>>>>" width="100%" height="500"><p>Your browser does not support iframes.</p></iframe>/