We just added the Call Center Direct Connect Campaign. This is a unique campaign type where you have full control over what connection goes to your agents. This feature lets you control which agents log in and what phone number they are connected to. You can barge in and listen on your agents, you can disconnect their calls, transfer the call they are on to a new number and much more.
We have done extensive testing on this feature with several hundred agents and it works great! Currently this is one of our most valuable political dialing options.
Do you want a demo or API information to connect your software? Give us a call and one of our representatives will give you all the information you need.