A simple click of the Show IVR Designer button allows you to access our IVR Designer tool, which makes building an IVR much easier for many of our customers.


Show IVR Designer button

At first, you will see XML displayed in the Workspace. In this view, the IVR Designer is therefore "disabled."

If you click on the Show IVR Designer button, the icon-based view appears. This means the IVR Designer is "enabled," as shown below. You'll also notice that the Show IVR Designer button now appears as the Show XML Editor button. This allows you to switch back and forth between icon- or code-based views of the IVR you are creating.

We'll soon describe the functions of the various buttons on the Basic and Advanced tabs, and how you use them to create your IVR structure, in more detail.