Interactive Voice Response — don't let the fancy name fool you. An IVR is actually a rather simple and savvy way of creating an outgoing or incoming phone tree, within minutes, directly from your computer's desktop. Create customer surveys and let our system automatically record the responses. Or design a phone tree for your company and set up extensions for each employee. Let's learn more about this fantastic product!

Interactive Voice Response (IVR)

So exactly what is an IVR?

IVR stands for "Interactive Voice Response." Simply put, it's a phone call — inbound or outbound — that lets you create a phone tree or survey, along with key press options, within mere minutes. Here's an example of what one looks like.

Or, you can have CallFire's automated attendant answer your incoming calls with a customizable recorded greeting and a menu of options. You can set up an unlimited number of extensions that will route to any forwarding number. Why, you can even create a voice-mail service to answer calls when you are unavailable. So convenient!
An IVR allows you to reach a lot of people quickly, easily and affordably with everything from party invitations to customer satisfaction surveys. Our system even records the responses for you and gives up-to-date reports. Totally cool!

Setting up an outbound or inbound IVR is simple using CallFire’s IVR Designer. It offers you two options:

Our easy-to-use, drag-and-drop, icon-based interface, which doesn't require extensive knowledge of XML.

Our XML editor, which allows you to write XML directly and take advantage of our advanced JavaScripting features.

Or, if needed, just click on the blue Build it for me button and have one of our friendly and helpful specialists create a custom IVR for you.