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Thursday, September 4, 2014

Starting A Business on a Budget

By jpollack


Don’t let limited funds deter you from starting a new business. Plenty of tips and marketing solutions are available for entrepreneurs looking to launch their dream company, even if money is tight. Check out a few ideas below for starting a business on a budget, proving you don’t have to have tons of money to make tons of money.

Thursday, August 28, 2014

Stubborn Comcast Rep Illustrates Power of Poor Customer Service

By jpollack


Businesses rely on customer acquisition as well as customer retention, so it’s no surprise that marketing and sales tactics are constantly being explored. The need to be respectful and cooperative, however, is paramount when it comes to consumer engagement, as least it should be. So what happens when a representative, pressured by the need for sales, simply goes too far?

Thursday, April 16, 2015

Effective Sales: IVR vs. Live Agent

By jpollack


Interactive Voice Response has become an indispensable tool for sales and customer service calls. IVR reduces costs by minimizing time spent on the phone by live agents, and it allows for efficient customer service around the clock. Clearly it’s all about the money: a live agent phone call can cost upwards of twenty-five dollars, while the average call cost for IVR is less than a quarter. Knowing when and where to utilize IVR is another matter altogether.

Monday, August 25, 2014

Voice Broadcast and IVR for Artists & Entertainers

By ndenholm
 
Voice broadcasting technology has been put to good use across a broad spectrum of industries. A relative latecomer to the party, the entertainment world is beginning to cotton on to the potential of telecommunications campaigns that use sophisticated tools like IVR, voice broadcasting and cloud computing.