SANTA CLARA, Calif., Aug. 6, 2009 (GLOBE NEWSWIRE) -- 8x8, Inc. (Nasdaq:EGHT), provider of Internet Protocol (IP) communications solutions for business and residential users, today announced it is providing voice trunking services to cloud telephony solution provider CallFire. CallFire began offering its hosted power-dialing services to small business, call center and enterprise customers over 8x8's established VoIP network last week.

This is a guide for those weeding your way through the agent session statistics report.  The following descriptions will allow you to understand what the different columns mean on your output report.

Members of the CallFire team will be at the Universal City Hilton this Thursday, July 30th at Twiistup.

Twiistup holds an annual conference that connects people from tech, entertainment & media. In two days of events, there will be presentations from various start ups to demonstrate their products for investors & media. Twiistup also hosts a series of educational seminars on topics like online video, leveraging the social web, and more!

Attention Call Tracking & Inbound IVR users
This is the fastest way for you to port Toll Free or Local telephone numbers to your CallFire account:

CallFire API developers get exclusive access to Voice XML with answering machine detection. This powerful new feature allows you to specify completely different execution paths for either when a live person answers or an answering machines picks up.

CallFire’s Cloud Telephony platform affords SMBs and nonprofits the ability to accommodate an inbound & outbound, geographically distributed call center. The financial and environmental benefits are undeniable, but what are the affects of homesourcing on agent job satisfaction?

“Going green and becoming sustainable makes business sense,” - Kevin Lew, Operations Manager at Los Angeles’s Premier green conference, OpportunityGreen.com.

My name is Tina and If you use CallFire then you may have participated in my Webinar. :) I get a lot of calls about "best practices" for using CallFire's Virtual Call Center, Voice Broadcast & various Cloud Telephony tools for outbound call center sales. Here they are...

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