Tuesday, August 4, 2009
This is a guide for those weeding your way through the agent session statistics report.  The following descriptions will allow you to understand what the different columns mean on your output report.

callfire_agent_statistics

  • ID : A unique Agent ID code given at the time of an individual Agent's login

  • Campaign ID : A unique six-digit number assigned to the campaign

  • Phone Number: The agent's phone number that they use when they log-in the CallFire system.

  • User ID : A name or email address of the Agent that logged in

  • Logged In : The time that the Agent logged into the campaign

  • Logged Out : The time that the agent logged out of the campaign

  • Calls : The number of calls that the Agent dialed

  • Duration : The total time in seconds that the Agent logged in

  • Calls (Sec) : The total time that the agent was on a connected call (in seconds)

  • Avg Call (Sec) : The average  duration of each call (in seconds)

  • Resp. Time : The total time that the Agent spent on response entry

  • % Response : The percentage of time that the Agent spent on response entry

  • % Talk : The percentage of time that the Agent was connected on a call