Wednesday, July 6, 2011

We're proud to announce a new feature to CallFire SMS: text replies.

If your CallFire account is SMS-enabled (call 877-897-FIRE if it's not), simply log on to your account, and scroll over to Inbox. There, you'll notice not only your regular CallFire alerts, but also an option for "SMS Replies."

SMS replies

Now, you can manage texts you receive just as you would your email inbox. You can converse with your contacts and see how they're reacting to your promotions and campaigns. If a contact replies STOP to unsubscribe from your text blasts, you'll see DNC in your inbox, and that person will automatically be added to your account-wide Do Not Contact list.

SMS inbox

Try SMS for customer surveys or polls. Get feedback on new products or on your business's customer service. Confirm appointment times. Now that you can receive text replies back, you can get even more creative with your SMS campaigns.

Incoming texts are billed at the same rate as outgoing texts, at 3¢ per text message.

This is just the first of many forthcoming features to CallFire SMS, so stay tuned.