How Can an IVR Solution Improve My Business?

A virtual receptionist greets callers with recorded messages that offer touchtone choices and connect callers to the appropriate extensions. Here are a just a few ways clients are successfully using Callfire's IVR design solution to manage and improve their organizations:

Notify customers of upcoming billing dates or past due invoices, with pay-by-phone options
Create unlimited extensions and sub extensions for your specific needs
Integrate your existing technology with our IVR API
Run surveys and polls
Analyze calls with call tracking and reporting
Create personalized greetings for your brand
Show transcript

Speaker 1: What can my business do with phone trees? Here's an example. Danielle is about to start a floral business, but before she does, she wants to do a little market research, so she turns to CallFire and designs a phone survey using CallFire's easy to use IVR designer. CallFire calls everybody in Danielle's phone book and invites them to participate in her survey. Her contacts vote on their favorite flowers by pressing a key on their keypad. Soon the results are in. Danielle's customers overwhelmingly prefer daisies over any other flower. Now Danielle knows what to do. She puts her previously unemployed boyfriend, Andy, to work, planting lots and lots of daisies, and she sets up another phone tree on CallFire. This time she sets up a phone menu for incoming calls to her business. Thanks for calling Danielle's Daisies. Press one for sales, two for deliveries or three for our address. With the IVR designer, she forwards sales calls to her cell phone, delivery calls to Andy, and address requests to a prerecorded message. Using CallFire is simple, allowing Danielle to do it all on her own. Now Danielle and Andy have more time to focus on sales, beautiful flowers and timely deliveries. They even found a little more time for each other. CallFire handles the rest for just pennies per minute. Developers can even use CallFire APIs to create IVR applications of their own. To learn more, visit or call 877-897-FIRE.

Setting up an IVR is as Easy as 1…2…3…

1Select the Tab titled CREATE and select the IVR Broadcast icon
2Use the IVR Designer to create the messages and logic of your broadcast
3Upload or input your list of contacts that will receive your message

IVR Solutions For Small Business

To define IVR: IVR means "Interactive Voice Response, but the true IVR definition entails so much more. IVR equipment allows a phone system to read custom information using text-to-speech and keypad inputs. An Interactive Voice Reponse system can be used to build virtual receptionists, custom appointment reminders, and advanced telephone surveys. With CallFire’s IVR developer, creating a navigavable phone tree with customizable messages has never been easier. Your company can welcome customers with a personalized greeting and use intelligent call routing to an unlimited amount of extensions. Use our IVR designer to set up an IVR and build a custom phone tree yourself or contact a CallFire representative to help you through the IVR development process. Plus we offer unlimited local and toll free numbers to use with your virtual receptionist. In no time, you will have the best customer relationship management software available!