How Can an Automated Phone System Improve Customer Service?

Good customer service means speedy, low-cost, and no-hassle interaction that delivers maximum results. The same goes for good business. That's why Phone Tree Systems is a win-win solution with CallFire's automated telephone tree software is a win-win solution. Our inbound phone tree software offers you a fully customizable automated calling system that can be integrated using API technology.  With automated calling tree software, callers can pay bills and access account information without taking up valuable operator time.

CallFire's hosted Inbound IVR with phone trees can help you:

Provide great customer service without spending money on man hours
Route clients to the appropriate party without having to go through an operator
Save you and your customers' time with a robot call
Integrate your existing technology with our IVR API
Create personalized greetings for your brand
…and Much More!
Show transcript

Speaker 1: What can my business do with phone trees? Here's an example. Danielle is about to start a floral business, but before she does, she wants to do a little market research, so she turns to CallFire and designs a phone survey using CallFire's easy to use IVR designer. CallFire calls everybody in Danielle's phone book and invites them to participate in her survey. Her contacts vote on their favorite flowers by pressing a key on their keypad. Soon the results are in. Danielle's customers overwhelmingly prefer daisies over any other flower. Now Danielle knows what to do. She puts her previously unemployed boyfriend, Andy, to work, planting lots and lots of daisies, and she sets up another phone tree on CallFire. This time she sets up a phone menu for incoming calls to her business. Thanks for calling Danielle's Daisies. Press one for sales, two for deliveries or three for our address. With the IVR designer, she forwards sales calls to her cell phone, delivery calls to Andy, and address requests to a prerecorded message. Using CallFire is simple, allowing Danielle to do it all on her own. Now Danielle and Andy have more time to focus on sales, beautiful flowers and timely deliveries. They even found a little more time for each other. CallFire handles the rest for just pennies per minute. Developers can even use CallFire APIs to create IVR applications of their own. To learn more, visit or call 877-897-FIRE.

Setting up Interactive Voice Response is as easy as 1...2...3...

1Select the Tab titled CREATE and select the IVR Broadcast Icon
2Use the IVR Designer to create the messages and logic of your broadcast
3Upload or input your list of contacts that will receive your message

What a call tree does is help route incoming calls using an auto attendant calling tree system, a pre-recorded prompt that guides the caller via touch-tone response to get the caller to the right place without the need for a live operator. We can show you how to make a phone tree, or we can build it from scratch on your behalf using our proprietary telephone tree software. Our online phone tree service is also great for outbound surveys and polls that deliver clear data on the number of successful calls made.