How Can a Hosted PBX Solution Improve Efficiency and Sales?

CallFire’s Hosted PBX system can help your business customize and create a unique virtual attendant receptionist to improve customer service, ease of purchase, and time efficiency. In fact, using an auto attendant service improves both customer and employee satisfaction, as it saves time for all parties. Private Branch Exchange or PBX service can be used with CallFire's cloud hosting services, which is simple to setup. Here are a just a few ways clients are successfully using our IVR solution with PBX to manage and improve their organizations:

Route callers to the appropriate extension to save live operator time
Notify customers of upcoming billing dates or past due invoices, with pay-by-phone options
Create unlimited extensions and sub extensions for your specific needs
Run surveys and polls
Analyze calls with call tracking and reporting
Create personalized greetings for your brand
Show transcript

Speaker 1: What can my business do with phone trees? Here's an example. Danielle is about to start a floral business, but before she does, she wants to do a little market research, so she turns to CallFire and designs a phone survey using CallFire's easy to use IVR designer. CallFire calls everybody in Danielle's phone book and invites them to participate in her survey. Her contacts vote on their favorite flowers by pressing a key on their keypad. Soon the results are in. Danielle's customers overwhelmingly prefer daisies over any other flower. Now Danielle knows what to do. She puts her previously unemployed boyfriend, Andy, to work, planting lots and lots of daisies, and she sets up another phone tree on CallFire. This time she sets up a phone menu for incoming calls to her business. Thanks for calling Danielle's Daisies. Press one for sales, two for deliveries or three for our address. With the IVR designer, she forwards sales calls to her cell phone, delivery calls to Andy, and address requests to a prerecorded message. Using CallFire is simple, allowing Danielle to do it all on her own. Now Danielle and Andy have more time to focus on sales, beautiful flowers and timely deliveries. They even found a little more time for each other. CallFire handles the rest for just pennies per minute. Developers can even use CallFire APIs to create IVR applications of their own. To learn more, visit or call 877-897-FIRE.

Setting up an IVR is as Easy as 1…2…3…

1Select the Tab titled CREATE and select the IVR Broadcast icon
2Use the IVR Designer to create the messages and logic of your broadcast
3Upload or input your list of contacts that will receive your message

With an inbound IVR, your office will have an automated or virtual voice receptionist that gives the caller a series of options and directs them based on their touch-tone or voice response. Inbound IVR will also route your calls when you are out of the office. The uses of hosted PBX and IVR are vast as CallFire can customize solutions to meet your needs. The cloud hosting service known as IVR can be connected to your existing software with CallFire’s IVR API technology. A caller can pay a bill through an inbound IVR with touch-tone prompts or by getting transferred to the appropriate operator. Having a hosted inbound IVR solution saves time and creates greater customer satisfaction.