How Can I Make Use of IVR Software?

One of the smartest ways your business can save time and money is with Interactive Voice Response software. More than just a phone answer service, CallFire's inbound and outbound IVR gives you an automated voice response system capable of making and receiving thousands of calls. But how does it work? And why is CallFire better than any other VoIP service provider?

CallFire's IVR provides:

Solutions for e-commerce
Solutions for retail and logistics
Solutions for direct response
Solutions for financial services
Solutions for health care providers
…and Much More!
Show transcript

Speaker 1: What can my business do with phone trees? Here's an example. Danielle is about to start a floral business, but before she does, she wants to do a little market research, so she turns to CallFire and designs a phone survey using CallFire's easy to use IVR designer. CallFire calls everybody in Danielle's phone book and invites them to participate in her survey. Her contacts vote on their favorite flowers by pressing a key on their keypad. Soon the results are in. Danielle's customers overwhelmingly prefer daisies over any other flower. Now Danielle knows what to do. She puts her previously unemployed boyfriend, Andy, to work, planting lots and lots of daisies, and she sets up another phone tree on CallFire. This time she sets up a phone menu for incoming calls to her business. Thanks for calling Danielle's Daisies. Press one for sales, two for deliveries or three for our address. With the IVR designer, she forwards sales calls to her cell phone, delivery calls to Andy, and address requests to a prerecorded message. Using CallFire is simple, allowing Danielle to do it all on her own. Now Danielle and Andy have more time to focus on sales, beautiful flowers and timely deliveries. They even found a little more time for each other. CallFire handles the rest for just pennies per minute. Developers can even use CallFire APIs to create IVR applications of their own. To learn more, visit or call 877-897-FIRE.

Setting Up Interactive Voice Response is as easy as 1...2...3...

1Select the Tab titled CREATE and select the IVR Broadcast Icon
2Use the IVR Designer to create the messages and logic of your broadcast
3Upload or input your list of contacts that will receive your message

When your customers call, they are met with a professional voicemail greeting that gives them a series of options. Using touch-tone or voice response, they can be re-routed to the appropriate department, or simply pay a bill over the phone. CallFire's IP telephony system can be customized to meet the demands of your business model. As easy-to-use for customers as it is for agents, our IVR software is simple to set up, and can be connected to your existing platform with CallFire's API technology.