Increase Efficiency and Revenue with an Interactive Voice Response System

CallFire’s hosted Interactive Voice Response solutions utilize the latest technology to allow for the creation of an auto attendant with simple to advanced phone trees. With our do-it-yourself interactive voice system, IVR platform, and phone tree software, all you have to do is record your messages - or choose the text-to-speech option - and build anything from an automatic polling survey to an automated attendant telephone tree that routes calls to various departments within your organization. Here are a just a few ways clients are successfully using our hosted Interactive Voice Response services to manage and improve their customer service and sales:

Route callers to the appropriate extension to save live operator time with VoIP IVR hosting
Notify customers of upcoming billing dates or past due invoices with pay-by-phone options
Integrate your existing technology with our IVR API
Run a political poll, customer service survey, or marketing survey
Analyze calls with call tracking and reporting
Create personalized greetings for your brand
Show transcript

Speaker 1: What can my business do with phone trees? Here's an example. Danielle is about to start a floral business, but before she does, she wants to do a little market research, so she turns to CallFire and designs a phone survey using CallFire's easy to use IVR designer. CallFire calls everybody in Danielle's phone book and invites them to participate in her survey. Her contacts vote on their favorite flowers by pressing a key on their keypad. Soon the results are in. Danielle's customers overwhelmingly prefer daisies over any other flower. Now Danielle knows what to do. She puts her previously unemployed boyfriend, Andy, to work, planting lots and lots of daisies, and she sets up another phone tree on CallFire. This time she sets up a phone menu for incoming calls to her business. Thanks for calling Danielle's Daisies. Press one for sales, two for deliveries or three for our address. With the IVR designer, she forwards sales calls to her cell phone, delivery calls to Andy, and address requests to a prerecorded message. Using CallFire is simple, allowing Danielle to do it all on her own. Now Danielle and Andy have more time to focus on sales, beautiful flowers and timely deliveries. They even found a little more time for each other. CallFire handles the rest for just pennies per minute. Developers can even use CallFire APIs to create IVR applications of their own. To learn more, visit or call 877-897-FIRE.

Setting up an Interactive Voice Response System is as Easy as 1…2…3…

1Select the Tab marked CREATE and select the IVR Broadcast button
2Use the IVR Designer to create your voice broadcast
3Upload or enter your list of contacts

Interactive Voice Response, or IVR VoIP software, is a technology that allows computers to interact with humans through the use of voice and key-tones via a phone keypad. CallFire's IVR platforms with call tree software, are easy to use and dynamic, allowing you to set up a desired voicemail greeting and phonetree using several options and corresponding prompts.

Our Interactive Voice Response system takes customer service to a whole new level! Depending on the size of your business, you can set up just one or multiple IVRs systems.  You can even link the CallFire Interactive Voice Response to a CallFire toll-free or local number. With automated voice response, save money by eliminating the need for an operator to handle your incoming and outgoing calls. With CallFire's IVR designer, creating a phone tree is simple and quick! You can do it yourself or have a CallFire specialist help you with your IVR design today!