Why Do I Need Cloud Call Center?

Whether you're outsourcing or homesourcing, automatic call distribution software can be expensive. Rather than paying through the nose for a dedicated server and hiring a full-time call center manager, get both with CallFire's Cloud Call Center. Our virtual call centre software allows your staff to make more calls in less time. Because our call center systems are a web based call center, agents can log in from anywhere, access scripts and start calling contacts using the autodialer software. Cloud Call Center combines outbound marketing with contact management to create peerless customer service.

Use Cloud Call Center to:

Increase call volumes with an automated phone dialling system
Bid goodbye to hand dialing
Collect call center statistics
Streamline your contact management system
Improve call quality
…and Much More!
Show transcript

Speaker 1: How can my business use the Cloud Call Center? Here’s an example. Robert is a mortgage broker with a team of sales agents to call customers, but his agents are frustrated because everything they do is slow. They dial phone numbers by hand, listen to endless ringing, and manually jot down notes about each call. When they get someone’s voice mail, they leave the same message over and over again, wasting time and getting irritated, so Robert turns to CallFire to help turn things around. He uploads his list of customers and writes a script for his agents. Robert can even integrate CallFire with his CRM system, so agents have useful customer information before they’ve even said hello.

When Robert’s agents log in to CallFire, his system begins dialing auto-magically. CallFire filters out busy signals and bad phone numbers, and if agents get someone’s answering machine, they can hit the smart drop button to leave a prerecorded message while moving on to the next call. No more waiting for the beep. CallFire’s Cloud Call Center works with any phone anywhere, meaning Robert’s agents can work from home. This saves money and boosts morale, making agents even more energetic on sales calls. The Cloud Call Center is one big uber intelligent automatic switchboard in the sky. Developers can even use CallFire APIs to create virtual call-center apps of their own. To learn more, visit CallFire.com, or call 877-897-FIRE.

Setting Up Cloud Call Center is as easy as 1...2...3...

1Setup your recordings and script to your campaign
2Upload your recipient list from CSV or XLS
3Schedule when you want to start your campaign