How Can a Hosted Call Center Dialer Improve Efficiency & Sales?
No other outbound dialers can compare to CallFire. Our mobile marketing platform offers simplicity and versatility for an effective and cost-saving hosted dialing solution. Here are just a few ways our clients use the Cloud Call Center's hosted dialers to grow and sustain their businesses:
Call multiple numbers at once without dialing
Notify customers of upcoming billing dates or past due invoices
Bypass busy signals, bad numbers, and dropped calls
Leave automated messages on answering machines
Get connected only when a live person answers
Run surveys and polls
Speaker 1: How can my business use the Cloud Call Center? Here’s an example. Robert is a mortgage broker with a team of sales agents to call customers, but his agents are frustrated because everything they do is slow. They dial phone numbers by hand, listen to endless ringing, and manually jot down notes about each call. When they get someone’s voice mail, they leave the same message over and over again, wasting time and getting irritated, so Robert turns to CallFire to help turn things around. He uploads his list of customers and writes a script for his agents. Robert can even integrate CallFire with his CRM system, so agents have useful customer information before they’ve even said hello.
When Robert’s agents log in to CallFire, his system begins dialing auto-magically. CallFire filters out busy signals and bad phone numbers, and if agents get someone’s answering machine, they can hit the smart drop button to leave a prerecorded message while moving on to the next call. No more waiting for the beep. CallFire’s Cloud Call Center works with any phone anywhere, meaning Robert’s agents can work from home. This saves money and boosts morale, making agents even more energetic on sales calls. The Cloud Call Center is one big uber intelligent automatic switchboard in the sky. Developers can even use CallFire APIs to create virtual call-center apps of their own. To learn more, visit CallFire.com, or call 877-897-FIRE.
Setting Up Cloud Call Center is as easy as 1...2...3...
1Setup your recordings and script to your campaign
2Upload your recipient list from CSV or XLS
3Schedule when you want to start your campaign
CallFire’s hosted dialer utilizes advanced cloud technology to help business owners, marketers, and sales reps make hundreds of calls without manually dialing a single digit. Allow unlimited agents to work from your office or from home, with a Hosted Call Center that initiates outbound calls and automatically connects live answer calls to your agents no matter where they are. Our hosted contact center detects the outcome of each call, as entered by the agent at the end of every phone call. (For example, #44# may indicate that the phone call resulted in a sale.) Comprehensive call center statistics are provided for all campaigns, with talk-time percentages, outcomes, and agent performance data.