"When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things."
Cloud Call Center
CallFire’s Cloud Call Center will put your outbound dialing into overdrive. We are fairly certain most agents don’t enjoy hand-dialing, leaving voicemail messages, busy tones, and spreadsheets. With Cloud Call Center, you can address all of these pains in an easy-to-use simple user interface. Spend more time having quality conversations and less time waiting.
CCC can be integrated for a single agent or thousands - there are no limits and a simple hourly rate.
Robust data collection
Record calls, track results, add custom scripts, collect responses, and export data so you can see how the team or one agent is performing.
Your agents can leave high-quality prerecorded messages as voicemails, allowing them to quickly move on to the next call.
Great features like...
- Multiline dialer
- Upload contacts from Excel
- Unlimited call transfers (1 credit/min)
- Call dispositions & statistics
- Campaign, list & sound mgmt
- DTMF pass-through
- Customer history & notes
- DNC / FTC compliance info
- Remote / home agents
- Real-time reporting
- APIs to control campaigns
- CRM integration support
What our customers are saying
"CallFire Voice Broadcast has been exceptional. Recruitment efforts are cleaner and membership has skyrocketed."