Cloud Call Center

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Scalability

CCC can be integrated for a single agent or thousands - there are no limits and a simple hourly rate.

Robust data collection

Record calls, track results, add custom scripts, collect responses, and export data so you can see how the team or one agent is performing.

SmartDrop

Your agents can leave high-quality prerecorded messages as voicemails, allowing them to quickly move on to the next call.

Great features like...

  • Single-line auto-dialer
  • Upload contacts from Excel
  • Unlimited call transfers (1 credit/min)
  • Call dispositions & statistics
  • Campaign, list & sound mgmt
  • DTMF pass-through
  • Customer history & notes
  • DNC / FTC compliance info
  • Remote / home agents
  • Real-time reporting
  • APIs to control campaigns
  • CRM integration support

What our customers are saying

"In the past we would only have the means of a switchboard and associates would have to call in at different times for important messages. Within minutes, I was able to contact over 200 people [using CallFire.]”

Rita Bertone, Bob’s Stores
Boy Scouts Bay Area Quote Voice Broadcast

"CallFire Voice Broadcast has been exceptional. Recruitment efforts are cleaner and membership has skyrocketed."

—Tina Brendle, Bay Area Council of Boy Scouts of America