What is a virtual receptionist?
A virtual receptionist is a customized greeting specific to a business, with the option of creating extensions specific to employees and departments. A hosted virtual receptionist relies on interactive voice response (IVR) technology to register key presses and forward calls to programmed call forwarding numbers.
Virtual receptionists allow businesses and organizations to have automatic greetings specific to their business and allocate extensions to employees. Virtual receptionist technology is a particularly powerful tool for businesses with remote workforces. The call forwarding feature of a virtual receptionist allows the user to program forwarding numbers to connect to individual employees.
Increase in Popularity
With the increase in popularity of cloud technology, virtual receptionist technology has become quite popular with small- to medium-sized businesses that need a phone system to connect remote workers and employees who travel frequently.