What is an Automated Attendant?
What is auto attendant? An automated phone attendant greets callers with a recorded message specific to a particular business, with extension options to forward calls to particular employees and departments. A hosted automated attendant relies on interactive voice response (IVR) technology to register user key presses and forward calls to programmed call forwarding numbers.
Automated phone attendants allow organizations to make customized greetings that callers interface with upon connection. The automated attendant forwards calls to specific employee and department extensions. This forwarding feature connects calls to employees working remotely or in disparate offices.
Increase in Popularity
The low cost and overhead of automated attendants made the technology quite popular with small- to medium-sized businesses that need a phone system to forward calls to remote workers and employees who travel frequently.