How Will a Customer Survey Company Improve My Business?
As a leading customer survey company, CallFire takes the automated voice response survey to a whole new level with our advanced IVR solution! Our easy-to-use IVR interface allows anyone to set up up a simple or detailed phone tree to run surveys for any purposes. Customer surveys can be implmeneted for a number of reasons, from optimizing current products and services to understanding how consumers want to engage with a company.
Our IVR technologies are perfect for:
Creating and sending customer service surveys
Building phone trees with text to speech capabilities
Creating an IVR auto attendant that can route calls to the right extensions
Using a recorded IVR script to enhance customer service and agent efficiency
Create personalized greetings for your brand
…and Much More!
Show transcript
Speaker 1: What can my business do with phone trees? Here's an example. Danielle is about to start a floral business, but before she does, she wants to do a little market research, so she turns to CallFire and designs a phone survey using CallFire's easy to use IVR designer. CallFire calls everybody in Danielle's phone book and invites them to participate in her survey. Her contacts vote on their favorite flowers by pressing a key on their keypad. Soon the results are in. Danielle's customers overwhelmingly prefer daisies over any other flower. Now Danielle knows what to do. She puts her previously unemployed boyfriend, Andy, to work, planting lots and lots of daisies, and she sets up another phone tree on CallFire. This time she sets up a phone menu for incoming calls to her business. Thanks for calling Danielle's Daisies. Press one for sales, two for deliveries or three for our address. With the IVR designer, she forwards sales calls to her cell phone, delivery calls to Andy, and address requests to a prerecorded message. Using CallFire is simple, allowing Danielle to do it all on her own. Now Danielle and Andy have more time to focus on sales, beautiful flowers and timely deliveries. They even found a little more time for each other. CallFire handles the rest for just pennies per minute. Developers can even use CallFire APIs to create IVR applications of their own. To learn more, visit callfire.com or call 877-897-FIRE.
Setting Up Interactive Voice Response is as easy as 1...2...3...
1Select the Tab titled CREATE and select the IVR Broadcast Icon
2Use the IVR Designer to create the messages and logic of your broadcast
3Upload or input your list of contacts that will receive your message
