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Predictive Dialer

What is a predictive dialer?

A predictive dialer dials through list of telephone numbers to connect agents to live calls. Predictive dialers use statistical algorithms to minimize the time agents spend waiting to be connected and make for a more seamless agent experience.

An Easy-to-Use Hosted Predictive Dialer Solution

Put your outbound dialing into overdrive with CallFire's predictive dialer. Simply upload your contacts, and in minutes, CallFire's predictive dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages so your agents don't have to. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing.


 

Pricing As Low as $2 per Hour

If you’ve done your research, you know that many predictive dialer solutions will cost you anywhere from $500-$1000 per agent just to get started. CallFire has a much more affordable pay-as-you-go system, with no monthly commitments or start up fees. Just choose one of our 3 affordable plans: Lite ($2/hour), Standard ($3/hour), or Pro ($4/hour) – all billed to the nearest minute. To see the differences between plans, please visit our Cloud Call Center pricing page.


Getting Started

 

  1. Click "Sign Up" at the top right of this page.
  2. Watch the quick video tutorial for setting up your first predictive dialer campaigns: Cloud Call Center Video Tutorial
  3. Attend a Tuesday or Thursday 11am PST webinar & receive over one free hour of calling.
  4. Start calling!
    
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Why try CallFire? 
Create new leads & drive business
 
Reduce infrastructure costs 
Eliminate hand dialing & increase time efficiency 
No answering machines 
Keep in touch with customers easier

 

Predictive Dialer Features

  • Low price, no contracts or startup fees
  • Scalable to hundreds of agents
  • Real-time reporting and analytics
  • Agent barge and listen-in monitoring
  • Optional call recording (included)
  • Multi-line autodialer (up to a 4:1 call ratio)
  • Answering machine detection
  • MachineSkip and SmartDrop options
  • Customer history and notes
  • Agent prompt creation
  • Remote and at-home agents possible
  • DTMF passthrough
  • CRM integration support
  • Exposed APIs
  • Free developer support

 

MachineSkip & SmartDrop

MachineSkip allows you to avoid answering machines altogether. CallFire will weed out answering machines automatically and drop a pre-recorded message onto voicemails, connecting your agents to live answers only. Should you choose to activate this feature, your agents might experience a slight delay when connections are made; this is because CallFire’s system is discerning whether the voice on the other end of the line is an answering machine.

With SmartDrop, your agents don’t have to waste time speaking to answering machines, but they can choose to leave personalized messages if they wish. As soon as a call is connected, your agent will have the option of pressing the SmartDrop button to drop a pre-recorded message onto a voicemail. The SmartDrop option will eliminate any possible delays in connection that you may see in the MachineSkip option.

 

API Integration

Developers, please see our API page to integrate CRM and other solutions. CallFire exposes all its APIs so that creativity is your only limitation.

Predictive Dialer Helpful Resources