Welcome to the Help section for the new CallFire website and user interface. Here is an overview of what our Help section covers.
Help
Welcome to CallFire's Help section. Here, you'll find all kinds of useful information on how to use our line of telephony products, presented in various mediums, such as written technical documentation, recorded webinars, frequently asked questions (FAQs) and white papers. Please take a look around!
Getting Started
New to CallFire? Start off by learning these absolute essentials!
Creating a CallFire AccountNavigating CallFire
Configuring Settings
Managing Contacts
Creating Messages
Account Billing
Help Documents
Need more details about using each of our products? Click below!
Voice BroadcastText Broadcast
Call Tracking
Keywords
CallFire XML
See All Help Documents »
Contact Us
Have a question? Check out our FAQs.
Got a killer idea? Send a feature request »Training
Do you learn better when a real person shows you how to do something? We can do! Just click a "Register" link below to sign up for one of our regularly scheduled live webinars about our most popular products.
All webinar times are PDT. If you cannot make these times, refer to our video library.
| Tuesday | 11:00 am | Text Messaging & Voice Broadcast | Register |
| 12:00 pm | Cloud Call Center | Register | |
| Wednesday | 11:00 am | Hosted IVR | Register |
| Thursday | 11:00 am | Text Messaging & Voice Broadcast | Register |
| 12:00 pm | Cloud Call Center | Register |
Videos
Can't make one of our scheduled webinars? That's okay — learn at your own pace with our library of training videos from our savvy Support team!
Learn morePopular Articles
Setting up an automated system for reaching lots of customers by phone probably sounds daunting, but it's not — CallFire makes it easy! Our simple, cost-effective Voice Broadcast product immediately adds value to your business by allowing you to contact far more people in far less time.
CallFire's Call Tracking product is an easy and cost-effective way to increase the return on investment of your advertising dollars. You buy local or toll-free numbers, and then place a different one in each of your advertising categories, such as billboards, Internet ads, newspaper ads, television commercials and direct-mail pieces. The response you get to each of these dedicated phone numbers tells you which advertising method works best.
Latest Help Documents
The Call Records tab provides detailed information about each call that your call tracking number receives. You will be able to view the number that called you, as well as the time, date, and duration of the call. You can also listen to the call, if you have call recording enabled.
The Labels page allows you to remove unwanted labels from your account.
Labels
Labels
From your Settings page, click the Labels link on the left.
Click the "remove" link to delete a selected label. You cannot create labels on this page. Labels are created on the Settings page of a campaign, or in the case of a Call-Tracking campaign, on the Numbers page.
In your Sound Library, you have the ability to create new sounds, as well as to label, rename, and archive (delete) them.
Sounds
Sounds
From the Account Settings page, click the Sounds like on the left. You will be brought to your Library.
You have a number of options on this page.