SMS Terms and Conditions

Pricing

Message and data rates may apply. Pricing is 3 cents ($0.03USD) per attempted SMS Text Message. Your account will be charged for all attempts to send SMS messages. Please note: your account is charged for each phone number attempted, regardless if it is a land line, voip line (i.e. Skype number), or mobile phone. CallFire SMS messages are sent from a single shared short code that is connected to most mobile phone carriers in the United States. SMS service is NOT supported by some smaller carriers.
 

Opt-in using "SMSFIRE"

Customers who wish to subscribe to receiving SMS text messages should text message "SMSFIRE" to 88202 or any CallFire shortcode.
 

Get help using "HELP"

Customers who wish to subscribe to get info on how to unsubscribe can SMS the word "HELP" to 88202 or any CallFire shortcode.
 

Opt-out using "STOP"

Customers who wish to unsubscribe from further SMS text messaging should respond "STOP" to 88202 or any CallFire shortcode.
 

Frequency of SMS

Your may send up to 2 SMS text messages per week, per recipient. Exemptions include opt-in SMS recipients, your current business customers and emergency broadcast.
 

Supported Carriers

Alltel, AT&T, Boost Mobile, Cellular One, Cellular South, Cincinnati Bell, Cricket, MetroPCS, Nextel, Sprint, T-Mobile, US Cellular, Verizon Wireless, Virgin.

Legal Guidelines

Please refer to Page 6 of the MMA Best Practices.

• The Cell-Phone-Number-Submit page should clearly state how often the user will receive the product/service (e.g. "You will receive 2 health tips a week").
• User is required to indicate acceptance of Terms & Conditions by completing a manual action. Examples of this would be checking a checkbox, clicking "yes" or "accept" to continue, etc.
• Carriers require that the Cell-Phone-Number-Submit page on the main website contain a functional hyperlink to the Terms and Conditions page.
• The Cell-Phone-Number-Submit page must disclose that message and data rates may apply.
• The Cell-Phone-Number-Submit page must include service termination details.
• Your user must receive a Mobile Termination (MT) message containing your company's / product's name. Accordingly, this message must be sent to the end user's phone. To set this up: Have the user enter their mobile number online and send a double opt-in message requiring a reply of "yes." Once the user replies yes, she receives a Confirmation MT with subscription information. Now, the user can receive your organization's text messages.

Questions?

Email support@callfire.com for customer care, or call 213.221.2289 and press 1 for a customer care representative.