Cloud Call Center

Power-dialing
CallFire's predictive dialer takes about 5 minutes to setup.  We like to say it's the fastest distributed call center available on the web. Within 5 minutes, you are able to setup at-home or call center agents to dial your lists.  You're also able to collect custom dispositions, statistics, and get full agent performance statistics.

Dialing speeds
CallFire's power dialing algorithm keeps your agents busy.  Agents can take anywhere from 50 to 200 calls each hour.

Intelligent features 
CallFire's hosted power dialer offers intelligent dialing features, namely MachineSkip answering avoidance and SmartDrop answering machine messaging. With MachineSkip answering machine avoidance, CallFire weeds out all of the calls that go directly to answering machine and drops a pre-recorded message on to those voice mails. Should you choose to activate this feature, your agents may experience a slight delay when receiving your phone calls. This is because CallFire's system is trying to discern whether the voice on the other end is a live voice or an answering machine.

With SmartDrop answering machine messaging, agents no longer  waste time leaving a live message on an answering machine. As soon as agents hear a phone's voice mail message, they can press a button which releases a pre-recorded message on to the answering machine. 

Agent statistics & limits
You may have up to 300 agents connected to each one of your outbound power dialing campaigns.  Administrators can listen to previously recorded phone calls, monitor active agent conversations, and can even run campaign-level statistics and agent-specific reports.

Voice Broadcast

Easy campaign creation
Get your message out fast!  Our interface allows you to quickly create: Live Answer Only, Answering Machine Only, or Mixed campaigns (with or without Transfers.).

Easy campaign management
Start and stop campaigns with the click of a button. You can run multiple campaigns at once or one at a time. Advanced users and developers, please see our Voice Broadcasting API below.

High volume dialing
Dial 1000's of simultaneous calls, sans the cost of owning multiple T1's or DS3s.

Caller-ID
Set the caller-id that your recipients will see when you dial using CallFire.

Dialing speeds
Easily change the speed at which your campaign dials or (for predictive campaigns) how many agents you have at your call center .

Pricing
3.5 Cents/Minute or less!  That's it.  CallFire doesn't charge for unanswered calls or busy signals.  Our billing increment is 60 seconds, with discounts given at higher volumes.  There are no monthly minimums or sign-up fees.

Excellent reliability & sound quality
We use high-quality providers to ensure that our phone calls sound great. We rigorously test and use multiple providers to ensure a high quality of service.

Real-time & comprehensive statistics
Our easy-to-use web interface allows you to quickly view the current status (per-call detail) and even export the outcome of each of your campaigns to Microsoft Excel.

Call Tracking

Buy Local & Toll free numbers
Place unique phone numbers on your website, landing pages, billboards & various media. 

Call Recording
Every call can be recorded, at no additional cost. 

Call Forwarding
Forward each of your phone calls to any phone number in the United States. Funnel leads & optimize ROI accordingly.

APIs available
Present call statistics & listen to recordings from your own interface. 

GOTV Surveys & Polling

Thousands of people?  Try millions.
CallFire leverages an immense calling capacity, with the ability to send out several million calls a day.  If you need to contact a small town or millions of households across the nation - CallFire can do it.

Voter-Voice-Connect
Leverage an at-home volunteer pool to help you win your campaign.  Our system allows you to upload your list of voters, and in turn allows your distributed volunteer workforce to connect to voters on the list uploaded!

Say goodbye to inefficient printed lists and phone bank parties.

Voice APIs & Developer

Voice broadcast
Our SOAP API will allow you to quickly initiate campaigns with just a few lines of code. For details about integration, take a look at the Voice Broadcast API Documentation.

Click-to-call
Put a link on your site so that customers can call you directly. Your customer types in their phone number and your sales staff is directly connected to the customer..

Distributed call center
This feature will allow you to create your own front end to our call center connect system. Now you can have your own interface that your call center and distributed agents can log onto.

Contact our developers at: support@callfire.com

Partner Programs

White Label program (FAQ) (Screenshots)
Interested in moving over your own clients to CallFire, but would like to keep your company's branding?  Using our rebranding program, we will relabel the CallFire.com site as your own.  Your new site will contain your logo, your company's contact information and your own website url. (ex. http://dialer.YourCompanyName.com.). It's only $499.99 to signup. This affords you the opportunity to push clients to your own website for their virtual call center and voice broadcast needs.

Affiliate program
Coming soon!