Emergency Providers – How CallFire Can Help
Stay on the Cutting Edge: Take Advantage of SMS Opportunities Now
SMS is a much simpler, quicker way to contact thousands of people and know that they will pay attention. With open rates averaging 98% – and 90% being opened in the first 3 minutes – there is nothing else like it in terms of reach rate. Also, SMS messages will go through even when voice channels are saturated, which often happens in emergencies.
Here are some suggestions for what you can do with SMS:
- Weather-related warnings in case of snow, hail, tornadoes, wildfires, etc.
- Resource information such as food and shelter locations during emergencies.
- Extended utility interruption notifications either before or once they happen.
- Missing children, fleeing suspects, or other police-related operation announcements to keep communities vigilant.
- Evacuation preparations: issue preparation instructions to communities expected to be affected by a disaster so that they can be prepared once it hits.
- Evacuation notification: announce evacuations and give instructions.
- All-clear notifications.
Send a Mass Voice Broadcast to Notify Everyone
As an emergency notification system, CallFire is instantly-available and easy to use – perfect for small communities and large metropolitan areas. We have the capacity to handle large requests at a moment’s notice. Using our service, you can notify 100,000 in an hour! Contact us to enable these increased dialing speeds.
- Weather-related warnings in case of snow, hail, tornadoes, wildfires, etc.
- Resource information such as food and shelter locations during emergencies.
- Extended utility interruption notifications either before or once they happen.
- Missing children, fleeing suspects, or other police-related operation announcements to keep communities vigilant.
- Evacuation preparations: issue preparation instructions to communities expected to be affected by a disaster so that they can be prepared once it hits..
- Evacuation notification: announce evacuations and give instructions.
- All-clear notifications.
Create a Navigable Menu, Survey, or Auto Attendant with Hosted IVR
The CallFire IVR Designer allows you to create navigable, custom phone trees as simple or as advanced as you want. Just record your messages (or choose the text-to-speech option) and use our drag-and-drop interface to build your IVR today.
- Emergency menus: for example, in the case of an earthquake or lockdown, put all available information in an IVR so that all parents calling in can all have access to it even if no one is available to answer calls.
- Post-disaster inquiries: Create an IVR that will gather information as to what has happened to the caller or their home, and reply with appropriate information and advice.
- Comprehensive telephone surveys and polls.
- Complex auto attendants to route inbound calls to relevant information or faculty.
Learn more about Hosted IVR.
Reach People Directly with Cloud Call Center
Do you need to directly contact thousand of people, whether pre- or post-disaster? CallFire allows volunteers or agents to phone bank 20-30% more efficiently than by hand dialing.
- Contact communities that are likely to be affected by severe weather to make sure they are prepared.
- Contact people after a disaster to make sure they are ok and to provide resources such as construction.
- Solicit donations for communities severely affected by disasters.
- Allow volunteers to work from home while monitoring their progress.
- Organize outcomes and notes for contacted people.
- Stop wasting time on answering machines by leaving pre-recorded messages (with your voice).
Learn more about Cloud Call Center.
Need assistance? Our agents understand educational institutions and can help you customize features for your project. Call now to speak with a CallFire consultant.
877-897-3473
The most accurate telephone number data is derived from the 911 database, which is the only source that contains unlisted and unpublished numbers and allows for daily updates to account for record changes.
The biggest obstacle officials must face when implementing an effective emergency telephone notification system is securing the right to use 911 data. Traditionally, access to E-911 data has been restricted. However, recent federal legislation has allowed 911 data to be used for emergency notification purposes. Unfortunately, Incumbent Local Exchange Carriers, typically the dial-tone providers that manage the 911 databases, haven't fully embraced the issue. As a result, many of them have been reluctant to act unless pressure is placed on them at a local, state and federal level.
From the Blog: “Using CallFire in Emergency Situations”
Why so many emergency responders, insurance companies, and community officials are turning to voice broadcast for emergency situations; and 5 ways to make sure your CallFire emergency alerts can be sent at a moment's notice. Read more on our blog.
CallFire Case Study: Unified Services LLC
Larry Knapper, the owner and Partner of Unified Services LLC, used CallFire's Cloud Call Center to contact communities after storms passed through. He then generated leads for local construction companies by matching them up with interested homeowners. Read the case study here.
A Video from Us: Remote Control
One of our support specialists talks about how you can create a voice broadcast remotely from your phone. The example is for a school weather alert, but this is a crucial capability for emergency situations. Watch the video to learn more.
Interesting Links
“Emergency Phone Notification Helps Wildfire Preparedness” - Read why Colorado firefighting officials credit effective emergency notification plans for keeping people out of harm’s way during a series of wildfires.
“The Village of Glenview: Emergency Notification System” - See how one city has created an opt-in service for its citizens to receive notifications about evacuations, shelters, extended utility interruptions, public health incidents, police operations, and other emergency information.
“City of DeSoto Pleased with Code Red Emergency Notification System” - Another example of how a city has chosen to implement emergency notifications for all its citizens during potentially dangerous situations.
