Cloud Call Center

A scalable Cloud Call Center solution, by CallFire.

Put your outbound dialing into overdrive with CallFire's "Cloud Call Center."  Simply upload your contacts and in minutes, CallFire's Power Dialer will connect your sales agents to live leads!  CallFire can call up to 4 phone lines per agent and will leave answering machine messages so your agents don't have to.  CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines.   Agents focus on speaking with live customers, leading to increases of 20-30% in efficiency over manual dialing.

CallFire allows you to run multiple campaigns at the same time, at different call volumes and with different sound prompts and transfer locations. Managing outbound campaigns for a multi-product call center has never been this easy.

Cloud Call Center features

• Multi-line autodialer with agent popup
• Answering machine message drop
• Lead management, maps & statistics
• Agent barge, monitoring & reports
• Support 1 to 500 agents
• Requires no special hardware or software

MachineSkip answering machine avoidance

With MachineSkip answering machine avoidance, CallFire weeds out all of the calls that go directly to answering machine and drops a pre-recorded message on to those voice mails. Should you choose to activate this feature, your agents may experience a slight delay when receiving your phone calls. This is because CallFire's system is trying to discern whether the voice on the other end is a live voice or an answering machine.

SmartDrop answering machine messaging

With SmartDrop answering machine messaging, agents no longer  waste time leaving a live message on an answering machine. As soon as agents hear a phone's voice mail message, they can press a button which releases a pre-recorded message on to the answering machine.

Agents that work from home?

If you've done your research on Call Center Outbound solutions, you know that many solutions (such as those offered by Avaya, and Covad) can cost anywhere from $500-$1000/agent just to get started.  CallFire.com has easy to understand, flat-rate pricing.   Pay-as-you go, with no monthly commitments or hidden fees. 

Easily manage campaigns and statistics

CallFire.com allows your organization to create and run multiple campaigns simultaneously. The interface is very intuitive and makes it easy to see your active campaigns and view detailed statistics.

CRM & Web Portal Integrators, please visit our Developers page

CallFire.com allows API access to start, stop, and initiate outbound calls for every one of our calling campaigns. You can even create a custom API to manage your call center solution through CallFire.com. Creativity is your only limitation.   To learn more, contact sales@callfire.com. 

Video Tutorial: Setting up your Cloud Call Center Campaign

See how easy it is to set up a campaign.  Click the icon below to watch a campaign creation tutorial video.