Running CCC Campaigns(Java)

Introduction

This section shows how to use the Predictive service via the API to have a complete agent session. Most of the description is available here, so the focus of this page is mainly on the source code.

Assumptions

This source code is:

1. Written in Java
2. Uses Codehaus xFire
3. For demonstration only

Source Code

Main Method

    public static void main(String[] args) 
    {    
    	// xFire specific client instantiation 
        PredictiveServiceRunner client = new PredictiveServiceRunner();
        
        // Constants
        // These values are for demonstration only, please replace with your own 
        // specific parameters.
        String API_KEY = "cbecba7e80afasdfarewbfdfgrregtnrgtb2b35081652f9fc8ad52";
        long campaignId = 190047;
		String agentPhoneNumber = "";
		String userId = "John Doe";
		String agentId = "";
        String nextCall = "Y";
		// Get the endpoint
        PredictiveServicePortType service = client.getPredictiveServiceHttpPort();
        
        // Prompt for phone number
        agentPhoneNumber =  getPhoneNumber();
        // Request agent call
        service.sendAgentCallBack(API_KEY, campaignId, userId , agentPhoneNumber);
        
        // Prompt for agent ID
        agentId = getAgentId();
        
        
        // login agent.
        
        service.loginAgent( API_KEY , campaignId, agentId, userId);
        
        while( nextCall.equalsIgnoreCase( "y") )
        {
        	CallType ct = service.getConnectionForAgent( API_KEY, campaignId, agentId );
        	System.out.println( " You are connected to " + ct.getPhonenumber().getValue() );
        	nextCall = moveToNextCall();
        	if ( nextCall.equalsIgnoreCase( "y") ) //Requeue the agent for another call.
        	{
        		service.storeAgentResponse( API_KEY, campaignId, agentId, 
        				                    new Long( ct.getCallid()).toString() , 
        				                    "SomeResponse", "SomeNotes", false );
        	}
        	else if ( nextCall.equalsIgnoreCase( "n") ) // This is the last call
        	{
        		service.storeAgentResponse( API_KEY, campaignId, agentId, 
        				                    new Long( ct.getCallid()).toString() , 
        				                    "SomeResponse", "SomeNotes", true);
        	}

        }
        
		System.out.println("test client completed");
        System.exit(0);
    }

Console Output

Helper Methods

Just in case, here are the helper methods referenced above

	private static String moveToNextCall() 
	{
		String nextCall = "y";
	       System.out.println( "Connect you to next customer? (y/n) ");
	        BufferedReader br = new BufferedReader(new InputStreamReader(System.in));
	        try
	        {
	        	nextCall = br.readLine();
	        }
	        catch (IOException e)
	        {
	        	System.out.println( "Error getting input " + e );
	        }
		
		return nextCall;
	}

	private static String getAgentId() 
	{
		String agentId = "";
	       System.out.println( "Please enter the agentID being spoken to you: ");
	        BufferedReader br = new BufferedReader(new InputStreamReader(System.in));
	        try
	        {
	        	agentId = br.readLine();
	        }
	        catch (IOException e)
	        {
	        	System.out.println( "Error getting input " + e );
	        	return agentId;
	        }
	        return agentId;
		
	}

	private static String getPhoneNumber() 
	{
		String agentPhoneNumber = "";
	       System.out.println( "Please enter your phone number: ");
	        BufferedReader br = new BufferedReader(new InputStreamReader(System.in));
	        try
	        {
	        	agentPhoneNumber = br.readLine() + ",";
	        	
	        }
	        catch (IOException e)
	        {
	        	System.out.println( "Error getting input " + e );
	        	return agentPhoneNumber;
	        }
	        
	     return agentPhoneNumber;
		
	}