CallFire

Amd tag

Definition

Only use this tag for outbound campaigns. This tag enables the use of Answering Machine Detection. The system will determine whether the answering line is Live or an Answering Machine and react accordingly. For more information on how this works visit our blog.

Value

Tag contains a <live> tag and a <machine> tag. These tags tell the system what to do in either instance. An <amd> tag must contain both a <live> tag and a <machine> tag. The contents of these tags may be any other tag.

Attributes


Attribute	Required	Values	Description
name	N	any text	a unique name for the tag

Examples

The following example presents a user with options if the user answers live. and if we've reached an answering machine, the system will play a pre-recorded sound after the beep and hang up.

    <amd>
       <live>
            <menu name="main-menu">
                <play type="callfireid">332122</play>
                <keypress pressed="1">
                <transfer name="transfer-sales" 
                          callerid="5551231234" 
                          musiconhold="Silent">
                          5552312312
                </transfer>
                </keypress>
                <keypress pressed="3">
                <transfer name="transfer-support" 
                          callerid="5551231234"
                          musiconhold="Silent">
                          5552312312
                </transfer>
                </keypress>
                <keypress pressed="#">
                <play type="callfireid">332192</play>
                </keypress>
            </menu>
       </live>
       <machine>
            <play type="callfireid">332123</play>
       </machine>
    </amd>