CallFire

Do you use a hosted-CRM utility?  Do you use CallFire’s Virtual Call Center?  If your answer is ‘Yes’ to both of these questions, your VCC agents might benefit from a link to your CRM platform, directly within the CallFire Agent Popup screen.

When a call is connected, your agent sees the SugarCRM contact instantly.  Here is an example:

How it works
If you embed this code in your Excel list, for each phone number, it will place a clickable link in the Agent pop-up window.   The link will open your browser based CRM.

Example code
2132212200<name of person>,<iframe src=”<<<<<  embed html link here >>>>>>>>>>>” width=”100%” height=”500″><p>Your browser does not support iframes.</p></iframe>/

<a href=”<<<insert crm link here>>>”><img src=”<<<insert image location here>>>” alt=”Call Me Now!” /></a>

Don’t want to use Javascript? Try:
<a href=”<<<put link here>>>” target=”callfireCrm”>Open CRM</a>

Want even more control? You can take your integration a step further with CallFire Voice APIs.   Developers can easily use SOAP web services calls to inject data directly to your Agent’s CRM interface, in real time!   Visit the CallFire Developer Wiki or call 877.897.3473. 

Great question!   A call status of “Error” denotes trouble connecting the call.   A call with an “Error” status has never been connected.   A call may have an error status due to the following reasons:

1) The Local telephone carrier is temporarily overloaded.  (This would be the equivalent of you calling a friend and hearing “All circuits are busy at this time.  Please try again later.)
2) A high dialing speed to a certain location can cause the telecom provider to reject calls.    For example, calling at 50 calls per minute (cpm) to a small town, or suburb, may be overwhelming for the telephone company in that area.    A good way to fix this: Mix lists containing numbers from different cities & states.   You can also reduce the speed of your campaign.
3) The phone number is temporarily, or permanently disconnected.