http://www.callfire.com/blog Get the most out of CallFire Tue, 07 Feb 2012 16:56:06 +0000 en hourly 1 http://wordpress.org/?v=3.0.5 http://www.callfire.com/blog/2009/08/04/agent-session-statistics-report-details/ http://www.callfire.com/blog/2009/08/04/agent-session-statistics-report-details/#comments Tue, 04 Aug 2009 20:20:46 +0000 Admin http://www.callfire.com/blog/?p=364 This is a guide for those weeding your way through the agent session statistics report.  The following descriptions will allow you to understand what the different columns mean on your output report.

ID : A unique Agent ID code given at the time of an individual Agent’s login

Campaign ID : A unique six-digit number assigned to the campaign

Phone Number: The agent’s phone number that they use when they log-in the CallFire system.

User ID : A name or email address of the Agent that logged in

Logged In : The time that the Agent logged into the campaign

Logged Out : The time that the agent logged out of the campaign

Calls : The number of calls that the Agent dialed

Duration : The total time in seconds that the Agent logged in

Calls (Sec) : The total time that the agent was on a connected call (in seconds)

Avg Call (Sec) : The average  duration of each call (in seconds)

Resp. Time : The total time that the Agent spent on response entry

% Response : The percentage of time that the Agent spent on response entry

% Talk : The percentage of time that the Agent was connected on a call

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