CallFire

CallFire announces a new Do-It-Yourself Debt Collection webinar for businesses interested in using Power Dialing, Opt-in Voice Broadcast, and intelligent Call Tracking to track and increase collection efficacy.   It will take place on 10/6 at 11:00 AM PST.  Our experienced collections consultant will show you how to use CallFire to increase your reach rate and collect more than ever.

The DIY Debt Collection webinar series first aims to educate business owners and collections agents on how to save money by using Cloud Call Centers and Cloud Telephony tools to quickly connect themselves to delinquent accounts to solicit payment. The second half of the seminar covers how to use opt-in Voice Broadcast notification and Call Tracking to communicate important messages to existing clients and track collections campaign efficacy.

Debt Collection Webinar

Session 1: How to use Cloud Call Centers and Power Dialing
* Creating a campaign with an Excel list of delinquent accounts.
* Optimizing ROI by developing a thoughtful callback strategy.
* Monitoring collections agents & reach percentages.

Session 2: How to use Voice Broadcast & Call Tracking.
* Creating a campaign with an Excel list of delinquent accounts.
* Developing an effective recorded message for my voice broadcast campaign.
* Creating Call Tracking campaigns to track callback efficacy & collections efforts.

Click here to join the Webinar room (do this on 10/6 at 11:00 AM PST)

This is a guide for those weeding your way through the agent session statistics report.  The following descriptions will allow you to understand what the different columns mean on your output report.

ID : A unique Agent ID code given at the time of an individual Agent’s login

Campaign ID : A unique six-digit number assigned to the campaign

Phone Number: The agent’s phone number that they use when they log-in the CallFire system.

User ID : A name or email address of the Agent that logged in

Logged In : The time that the Agent logged into the campaign

Logged Out : The time that the agent logged out of the campaign

Calls : The number of calls that the Agent dialed

Duration : The total time in seconds that the Agent logged in

Calls (Sec) : The total time that the agent was on a connected call (in seconds)

Avg Call (Sec) : The average  duration of each call (in seconds)

Resp. Time : The total time that the Agent spent on response entry

% Response : The percentage of time that the Agent spent on response entry

% Talk : The percentage of time that the Agent was connected on a call

Attention Call Tracking & Inbound IVR users
This is the fastest way for you to port Toll Free or Local telephone numbers to your CallFire account:

Step 1 - Download the phone number transfer form.
Step 2 - Fill it out and email it to support@callfire.com or fax to 310.943.0415.
Step 3 - Wait for a confirmation email from CallFire support.

It’s that simple.  By transferring your inbound phone numbers to CallFire you get:

Happy porting!

Hi Everyone!

My name is Tina and If you use CallFire then you may have participated in my Webinar.    I get a lot of calls about “best practices” for using CallFire’s Virtual Call Center, Voice Broadcast & various Cloud Telephony tools for outbound call center sales.   Here they are:

Outbound Call Center Sales Tips:

1. Creativity is important
   Phone interactions are impersonal, so be sure to smile in the message.    Feel free to use humor, wit & charisma to engage your potential customer over the phone.   Building trust & relationships is key to making sales.
2. Use fresh data & scrubbed lists
   Generating leads & sales can only be accomplished if you have a great list to call.   Existing customer databases, InfoUSA business listings, and online lead-gen are great sources for high-quality data.
3. Use a woman’s touch
   Try using a woman’s voice for your recordings.   Many DIY’ers use their own voice to save a few bucks.  Check out services like Voice123.com to get a professionally recorded greetings.  Your target demographic may react differently to voices of varying gender.  Try to diversify every aspect of your outbound effort!
4. Communicate with your customers
   We all get wrapped up in our amazing sales vision, but don’t forget to ask your customers what matters to them.  For example, you might want to figure out what time of day each of your customers prefer to receive telephone updates & callbacks.  Use this data to schedule your campaigns accordingly.
5. Try Call Tracking & Text-To-Speech
   A balanced outbound sales effort strives to track it’s efficacy over time.   Call Tracking & Hosted IVRs are a great way to track your marketing efforts, at the campaign level!  If you haven’t checked out advanced voice services, give us a call, or watch this video to learn more.

Thanks everyone!  ~Tina

Watch the video: Toll Free Call Tracking
Email us: calltracking@callfire.com
Call: 877.888.4515

Do you use a hosted-CRM utility?  Do you use CallFire’s Virtual Call Center?  If your answer is ‘Yes’ to both of these questions, your VCC agents might benefit from a link to your CRM platform, directly within the CallFire Agent Popup screen.

When a call is connected, your agent sees the SugarCRM contact instantly.  Here is an example:

How it works
If you embed this code in your Excel list, for each phone number, it will place a clickable link in the Agent pop-up window.   The link will open your browser based CRM.

Example code
2132212200<name of person>,<iframe src=”<<<<<  embed html link here >>>>>>>>>>>” width=”100%” height=”500″><p>Your browser does not support iframes.</p></iframe>/

<a href=”<<<insert crm link here>>>”><img src=”<<<insert image location here>>>” alt=”Call Me Now!” /></a>

Don’t want to use Javascript? Try:
<a href=”<<<put link here>>>” target=”callfireCrm”>Open CRM</a>

Want even more control? You can take your integration a step further with CallFire Voice APIs.   Developers can easily use SOAP web services calls to inject data directly to your Agent’s CRM interface, in real time!   Visit the CallFire Developer Wiki or call 877.897.3473. 

CallFire has some new mailing lists for all our users. Please sign up to get the latest information and release news!

Developers List Features

• Latest Updates
• Bug Fixes and Work Arounds
• Maintenance information
• …and more!

Newsletter Features

• Latest Features
• Upcoming promotions
• Tips and Tricks
• …and more!

iThere are a few management features on your call details page for your campaign. Here is how you use them:

1) Search for a phone number. Use the search box on top, type in any number and we’ll filter your results.

2) Click the delete icon for a row and the number will be deleted from your campaign. Only uncalled numbers can be deleted.

3) Click the yellow icon to add the number to your internal do not call list. This is a quick way to manually add a number.

Here are a few videos to make everyone’s lives a little bit easier.  If you’re a new CallFire user, these videos will walk you through the campaign-creation process.  (Non-techies looking for a more detailed walkthrough, please click here for a detailed, 7-minute Voice Broadcast campaign-setup walkthrough.)

The Free Do-It-Yourself Lead Generation webinar will be conducted as a 2-part series.

Session 1:  How to use a Virtual Call Center and Predictive Dialer to optimize
my time and contact 1000’s of businesses weekly.
• Preparing an Excel list of my business telephone phone numbers.
• Optimizing ROI by developing a thoughtful callback strategy.
• Monitoring other sales agents that work from home.

Session 2:  How to use Voice Broadcast to communicate with my existing, opt-in, customers.
• Preparing an Excel list of my customer phone numbers.
• Developing an effective recorded message for my voice broadcast campaign.
• Creating follow-up call-campaigns for continued notification.

To sign up for CallFire’s free “DIY Lead Gen” webinar, please submit your contact information here: https://www.callfire.com/dialer/usersignup.do
To learn more about CallFire products and services, please visit: http://www.callfire.com/dialer/cm/info/products_and_services.html
To speak with a CallFire representative, please call 877.897.FIRE.

About CallFire
We provide highly-scalable and affordable Cloud Telephony solutions, including Voice API, Voice Broadcast, Virtual Call Center, Hosted IVR, Call Tracking and VoiceXML services.