CallFire

Watch the video: Toll Free Call Tracking
Email us: calltracking@callfire.com
Call: 877.888.4515

Do you use a hosted-CRM utility?  Do you use CallFire’s Virtual Call Center?  If your answer is ‘Yes’ to both of these questions, your VCC agents might benefit from a link to your CRM platform, directly within the CallFire Agent Popup screen.

When a call is connected, your agent sees the SugarCRM contact instantly.  Here is an example:

How it works
If you embed this code in your Excel list, for each phone number, it will place a clickable link in the Agent pop-up window.   The link will open your browser based CRM.

Example code
2132212200<name of person>,<iframe src=”<<<<<  embed html link here >>>>>>>>>>>” width=”100%” height=”500″><p>Your browser does not support iframes.</p></iframe>/

<a href=”<<<insert crm link here>>>”><img src=”<<<insert image location here>>>” alt=”Call Me Now!” /></a>

Don’t want to use Javascript? Try:
<a href=”<<<put link here>>>” target=”callfireCrm”>Open CRM</a>

Want even more control? You can take your integration a step further with CallFire Voice APIs.   Developers can easily use SOAP web services calls to inject data directly to your Agent’s CRM interface, in real time!   Visit the CallFire Developer Wiki or call 877.897.3473. 

iThere are a few management features on your call details page for your campaign. Here is how you use them:

1) Search for a phone number. Use the search box on top, type in any number and we’ll filter your results.

2) Click the delete icon for a row and the number will be deleted from your campaign. Only uncalled numbers can be deleted.

3) Click the yellow icon to add the number to your internal do not call list. This is a quick way to manually add a number.

Here are a few videos to make everyone’s lives a little bit easier.  If you’re a new CallFire user, these videos will walk you through the campaign-creation process.  (Non-techies looking for a more detailed walkthrough, please click here for a detailed, 7-minute Voice Broadcast campaign-setup walkthrough.)

Will, one of CallFire’s seasoned support reps, ran into a situation where he needed to scan for dupes real quick in an exported CSV.

He found, If you combine these two steps you can do a sort and find it right away:
http://www.officearticles.com/excel/dealing_with_duplicate_records_in_microsoft_excel.htm
http://www.usd.edu/trio/tut/excel/26.html

Thanks Will!

We’ve been getting a few phone calls about data safety.  Rest assured, CallFire.com does not resell your leads!   A complete copy of the policy can be found here:  CallFire Privacy Policy.   A general summary of our policy is provided below.

Customer Data and Uploaded Leads
Customers of CallFire.com use the Company’s services to host data and information (“Customer Data”).
CallFire.com will not review, share, distribute, or reference any such Customer Data except as may be required by law. Individual records of Customer Data may be viewed or accessed only for the purpose of resolving a problem, support issues, or suspected violation of the CallFire.com Terms of Service, or as may be required by law.

We now support more advanced reporting for your campaigns. You can generate reports for all your campaigns, the current feature list is:

• Total calls made by all campaigns
• Calls distributed by day, hour, week, month and duration
• Filtering reports to show only selected campaigns or call status
• Comparison reports using Campaigns, transfer number, call status and Agents

The combination of all these features is very powerful. Take a look at the howto video:

Response durations may change due to Answering Machine Detection and the amount of background noise during the call.  For example a loud TV, screaming children, or even a barking dog at the location of the recipient, can cause fluctuations in sound that may cause small delays in when your message plays.

Recipients must say “hello” clearly, for your message to play immediately.   Users should always say “hello” when answering test calls yourself.  Rogue background sounds, delays in saying hello, or even saying hello multiple times, may cause small variances in when your message begins to play.   This will cause your overall call duration to increase or decrease by a few seconds.

For more information on how AMD works, please read:
http://www.callfire.com/blog/2008/09/19/faq-how-does-answering-machine-detection-work/

To turn off AMD completely, choose the last campaign type under Voice Broadcast, entitled: “No Detection – With Transfer”.

Great question!   A call status of “Error” denotes trouble connecting the call.   A call with an “Error” status has never been connected.   A call may have an error status due to the following reasons:

1) The Local telephone carrier is temporarily overloaded.  (This would be the equivalent of you calling a friend and hearing “All circuits are busy at this time.  Please try again later.)
2) A high dialing speed to a certain location can cause the telecom provider to reject calls.    For example, calling at 50 calls per minute (cpm) to a small town, or suburb, may be overwhelming for the telephone company in that area.    A good way to fix this: Mix lists containing numbers from different cities & states.   You can also reduce the speed of your campaign.
3) The phone number is temporarily, or permanently disconnected.

FAQ: “So what can CallFire do for a B2B sales Agent like me?”
It’s pretty simple actually – you can use CallFire to organize your call-campaign & do the outbound dialing for you.   The website allows you to upload a list of contacts & quickly log into a Virtual Call Center campaign.   Here’s how it works:

1. Agents hear hold music as the dialer displays “Calling” and the numbers it’s attempting to dial.
2. When connected, the hold music goes away & agents hear the recipient say “Hello” without any delay in sound.
3. Agents can then begin the pitch.  CallFire lets you easily take notes, enter a disposition for the call & after wrap-up users can click “Next Call” to get to their next live lead.
4. To leave a recorded message for a machine, simply press the “Answering Machine & Next Call” button, and CallFire will wait for the beep to begin playing your pre-recorded message at the right time, while you take the next live call.

The bottom line for At-home agents & Small Businesses:

1. Spend your time talking to live people & generate good leads.
2. No more hand-dialing hundreds of numbers daily.
3. Don’t deal with busy signals, bad phone numbers & indefinite ringing.
4. Organize your leads & outbound call campaigns.
5. Never let a lead slip through the cracks.
6. Let our system leave the messages on the answering machines.
7. Easily create follow-up campaigns based on your previous call status.
8. Pay-as-you go, starting at only $2.10/hour.

Not sure if CallFire will help you save time & increase customer communication & generate leads?
Call 877.897.FIRE to schedule a free webinar.  We’ll even throw in 100 free minutes so you can try us out.