CallFire

CallFire announces a new Do-It-Yourself Debt Collection webinar for businesses interested in using Power Dialing, Opt-in Voice Broadcast, and intelligent Call Tracking to track and increase collection efficacy.   It will take place on 10/6 at 11:00 AM PST.  Our experienced collections consultant will show you how to use CallFire to increase your reach rate and collect more than ever.

The DIY Debt Collection webinar series first aims to educate business owners and collections agents on how to save money by using Cloud Call Centers and Cloud Telephony tools to quickly connect themselves to delinquent accounts to solicit payment. The second half of the seminar covers how to use opt-in Voice Broadcast notification and Call Tracking to communicate important messages to existing clients and track collections campaign efficacy.

Debt Collection Webinar

Session 1: How to use Cloud Call Centers and Power Dialing
* Creating a campaign with an Excel list of delinquent accounts.
* Optimizing ROI by developing a thoughtful callback strategy.
* Monitoring collections agents & reach percentages.

Session 2: How to use Voice Broadcast & Call Tracking.
* Creating a campaign with an Excel list of delinquent accounts.
* Developing an effective recorded message for my voice broadcast campaign.
* Creating Call Tracking campaigns to track callback efficacy & collections efforts.

Click here to join the Webinar room (do this on 10/6 at 11:00 AM PST)

CallFire announces a new Do-It-Yourself Lead Generation webinar for businesses interested in generating leads by using Power Dialing, Opt-in Voice Broadcast & intelligent Call Tracking to drive new business in the United States and Canada.

The DIY Lead Gen webinar series first aims to educate business owners and at-home sales agents on how to save money by using Cloud Call Centers and Cloud Telephony tools to quickly connect themselves to other businesses.  The second half of the seminar covers how to use opt-in Voice Broadcast notification and Call Tracking to communicate important messages to existing clients and track marketing efficacy of your campaigns.

Session 1:  How to use Cloud Call Centers and Power Dialing

* Preparing an Excel list of my business telephone phone numbers.
* Optimizing ROI by developing a thoughtful callback strategy.
* Monitoring other sales agents that work from home.

Session 2: How to use Voice Broadcast & Call Tracking for notification & lead gen.

* Preparing an Excel list of my customer phone numbers.
* Developing an effective recorded message for my voice broadcast campaign.
* Creating Call Tracking campaigns to track marketing efficacy & continued notification.

To attend CLICK HERE at 11AM PST 9/22/2009

Sign up for the CallFire Spark newsletter and learn about Cloud Telephony here.

Watch the video: Toll Free Call Tracking
Email us: calltracking@callfire.com
Call: 877.888.4515

Cloud telephony platforms can help your business generate inbound sales calls.  Here’s a few different ways our customers are making their sales lines ring, using VoIP.

Use Toll Free numbers to reveal ads that drive the most sales calls
Say you have 100 different online advertisements but aren’t sure which impressions eventually turn into phone calls.   Use call tracking to purchase 100 phone numbers for each ad-campaign (each number simply forwards to your sales line).  As the calls come in, you can easily visualize which ads are driving the most sales calls.  These advanced reports can be used to further strengthen your ad-campaign.

Use a hosted predictive dialer to free up salespeople’s time
Automate the way your agents make outbound calls and save hundreds of hours every month.   By using a hosted predictive dialer and your existing telephone system, your agents can fly through 100’s of calls every hour.  Agents can take lives calls immediately, and if they get an answering machine they can click a button to leave a prerecorded message, allowing them to move on to the next LIVE call.

Voice blast your PBX’s missed/abandoned list
Call centers occasionally get overloaded and you may have customers who (for whatever reason) hang up while waiting.   Don’t let these leads go to waste.  Export them to create an automated, press-1 voice broadcast.   Example: “This is an automated callback from ABC Inc. We are sorry nobody was available to take your call.  Please press 1 now, to speak with a sales agent.  He or She will be with you shortly.  Thank you.”   This automation ensures that customers get a follow up & further strengthens your customer service offering.

Add “Click-To-Call” to your website
The idea is simple – add another way for a customer to call you.  By adding a click-to-call option to your website , users can enter a phone number and in moments they can receive a live call from one of your sales agents.  How does it work?  After your lead submits their phone number in the “click to call” form, your sales agent receives a call that says “Press-1 now to speak to connect to a new lead.”   In moments both parties are connected and your sales team does the rest.

Create a unique phone experience using Text-To-Speech
Your client may appreciate an automated phone call that can read them their: account balance, schedules & timings for events, and even driving directions.  Developers can try using VoiceXML to send phone calls that can create a unique experience for users while reducing the volume of trivial phone inquiries your agents must field.

Have you used VoIP in other interesting ways?   Tell us how, using info@callfire.com.  Your story, and links to your business, could end up on the CallFire blog.   ~DR

Do you use a hosted-CRM utility?  Do you use CallFire’s Virtual Call Center?  If your answer is ‘Yes’ to both of these questions, your VCC agents might benefit from a link to your CRM platform, directly within the CallFire Agent Popup screen.

When a call is connected, your agent sees the SugarCRM contact instantly.  Here is an example:

How it works
If you embed this code in your Excel list, for each phone number, it will place a clickable link in the Agent pop-up window.   The link will open your browser based CRM.

Example code
2132212200<name of person>,<iframe src=”<<<<<  embed html link here >>>>>>>>>>>” width=”100%” height=”500″><p>Your browser does not support iframes.</p></iframe>/

<a href=”<<<insert crm link here>>>”><img src=”<<<insert image location here>>>” alt=”Call Me Now!” /></a>

Don’t want to use Javascript? Try:
<a href=”<<<put link here>>>” target=”callfireCrm”>Open CRM</a>

Want even more control? You can take your integration a step further with CallFire Voice APIs.   Developers can easily use SOAP web services calls to inject data directly to your Agent’s CRM interface, in real time!   Visit the CallFire Developer Wiki or call 877.897.3473. 

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The Free Do-It-Yourself Lead Generation webinar will be conducted as a 2-part series.

Session 1:  How to use a Virtual Call Center and Predictive Dialer to optimize
my time and contact 1000’s of businesses weekly.
• Preparing an Excel list of my business telephone phone numbers.
• Optimizing ROI by developing a thoughtful callback strategy.
• Monitoring other sales agents that work from home.

Session 2:  How to use Voice Broadcast to communicate with my existing, opt-in, customers.
• Preparing an Excel list of my customer phone numbers.
• Developing an effective recorded message for my voice broadcast campaign.
• Creating follow-up call-campaigns for continued notification.

To sign up for CallFire’s free “DIY Lead Gen” webinar, please submit your contact information here: https://www.callfire.com/dialer/usersignup.do
To learn more about CallFire products and services, please visit: http://www.callfire.com/dialer/cm/info/products_and_services.html
To speak with a CallFire representative, please call 877.897.FIRE.

About CallFire
We provide highly-scalable and affordable Cloud Telephony solutions, including Voice API, Voice Broadcast, Virtual Call Center, Hosted IVR, Call Tracking and VoiceXML services.

We now support more advanced reporting for your campaigns. You can generate reports for all your campaigns, the current feature list is:

• Total calls made by all campaigns
• Calls distributed by day, hour, week, month and duration
• Filtering reports to show only selected campaigns or call status
• Comparison reports using Campaigns, transfer number, call status and Agents

The combination of all these features is very powerful. Take a look at the howto video:

The free CallFire webinar is presented as a two part series:

Session 1:  How to use a Virtual Call Center and Predictive Dialer to optimize my collections agent’s time.

Preparing an Excel list of my delinquent customer phone numbers.
Optimizing ROI by developing a thoughtful callback strategy.
Monitoring collections agents that work from home.

Session 2:  How to use Voice Broadcast to send monthly reminder calls to delinquent accounts.

Preparing an Excel list of my delinquent customer phone numbers.
Developing an effective recorded message for my voice broadcast campaign.
Creating follow-up call-campaigns for continued delinquency.

To sign up for CallFire’s free “DIY Debt Collection” webinar, please submit your contact information here: https://www.callfire.com/dialer/usersignup.do

To learn more about CallFire products and services, please visit: http://www.callfire.com/dialer/cm/info/products_and_services.html

To speak with a CallFire representative, please call 877.897.FIRE.