CallFire

We just released the hosted call center api! For everyone who wants to use the call center connect with agent popup with your own backend, we provide everything you need to integrate straight into Callpeer platform.

You can login your agents and the system will start dialing and connecting calls to the agent. Every time a connection occurs, you get information about it and you can display a popup and peripheral information from your own backend. Collect the data and just let the Callpeer platform know that the agent is ready for the next call and we will handle the rest!

Features

• Run multiple campaigns simultaneously
• Add hundreds of agents per campaign - enormous scalability (Already tested with over 400 agents per campaign)
• Full connection details - so you can display popups and collect information on your own system
• Easy call center api and full documentation.
• Full campaign and agent statistics

CallFire now supports internal list management. You can create and maintain a list of phone numbers easily within your dashboard. This feature also provides an internal do-not-call list support for your campaigns.To use the feature, click on the phonebook link.

Create a new list and start adding numbers to it. The internal do-not-call list will be created automatically for you when you make your first campaign. You can add and remove numbers from all of your lists.

The MasterDNC list can be scrubbed against when you create a new campaign. Once the campaign is created, the system will dial all the numbers that were not scrubbed. Updates to your Master DNC list do not update old campaigns.

The Problem: Lack of tools to mobilize a distributed workforce.

The Description: It is common for organizations to have volunteers or workers at varying locations - especially for political groups with people nationwide. Traditionally each group of people were given a list of phone numbers to call and a web site to input their results from each call. This works, but there are many problems in this scenario:

1. No guarantee that each number is being called
2. No ability to update the list once its out
3. No instant data collection methods
4. No administrative control and monitoring
5. Volunteers have to pay for telecom costs

In the end, the best way to avoid all these problems was to create an expensive call center or phone bank effort in each of the distributed locations.

A Solution: One of the primary technologies that CallFire.com offers is a solution to the distributed agent problem. The system allows a workforce to connect to the target list from any location, all they need is a phone line and a computer. Here is how it works:

1. User logs into a secure web site and receives a call on their phone so they can talk to people on the target list.
2. The system connects them to the people on the target list using a predictive algorithm to maximize efficiency and reduces fatigue.
3. When they connect, the user sees full details on their browser, including a form to collect data for each connection they make.

This solution is one of the best ways to mobilize a workforce that isn’t centrally located.

Example: A political organization had 800 volunteers nationwide that were helping from their homes to collect statistics for the upcoming senate elections. Using the CallFire.com distributed call center application, the organization was able to setup a campaign within 1 hour and email their volunteers with login credentials.

In a 3 day span, the volunteers logged in when they had time and connected to potential voters and asked them what concerns they had for the upcoming senate elections. Full statistics were collected after each call. In addition, the administrators were able to coach volunteers, see individual volunteer statistics and collect valuable data from each call that was connected.

Not only was this easy to setup, the organization increased their contact rate by 40%. Volunteers left amazing feedback, claiming it was the easiest system they ever used and the loved the fact that they could do it on their own time instead of gathering at phone bank parties. In addition to the amazing call results, the organization was now able to identify their star volunteers (ones that took the most calls and collected the most data), and gave them the recognition they deserved!

The BETA version of our Referral & Rebranding programs is now available. Here’s how it works:

**** RESELLER / REFERRAL PROGRAM ****
This is the easiest way to make money with CallFire.com referrals. Starting Monday, this is how you can sign up:
1. First login to CallFire.com as you normally would.
2. Browse to the front page and click on “Partner Programs“.
3. Click the “Signup” link in the Referral Program section.
4. Fill out all the appropriate information & read the Referral FAQ.

Referral Program Description:
After you have signed up as a Reseller you will be able to add referral email addresses to your referral account. If a user with that email address has not already signed up and has not been referred by another user, then that referral is yours and becomes an ‘active referral’ after that users signs up on CallFire.com. For a referral to be eligible, You must refer their email address before they have signed up with CallFire.com. Existing CallFire customers are not eligible to be “referrals”, and IP Addresses will be tracked to prevent this type of abuse. If the monthly sum of system usage of your referrals surpasses 50,000 minutes, a check will be sent to the Address you used when you signed up as a Referral. You can receive up to half-a-cent per minute for the call volume you helped generate! Please read the FAQ for further details.

**** REBRANDING PROGRAM ****
This program is for businesses or entrepreneurs who would like to resell our services with a branded website of your own. Rebranding partners will provide their own customer support and will charge their clients whatever per-minute rate they wish!
1. First YOU MUST LOGIN to CallFire.com as you normally would.
2. Browse to the front page and click on “Partner Programs“.
3. Click the “Signup” link in the Rebranding Program section.
4. Fill out all the appropriate information & read the Rebranding FAQ.

Rebranding Program Description:
After signing up and payment is received we ask you allow 1-2 weeks for your site to be provisioned. Rebranding customers will have their own site just like CallFire - except with your company’s logo and name on the site! The Rebranding program allows your organization to capitalize on a secondary revenue stream from your customers and charge them the prices you wish to charge! Your clients will never see the CallFire name associated with your new website. The rebranding program requires you to purchase minutes in bulk from CallFire.com. You may purchase minutes in bulk of 10,000 or more.

For $499.99 you get 1 year of the following:
Virtual hosting on our servers.
2nd level technical support for your customers.
A SSL Security Certificate for your site.
A single domain name for your site.

We are no longer charging you for outbound calls. All you pay for is the time YOUR agent is connected to our system, at 3.5c/minute! That means that you only pay about $2.10/hour, per-agent, for using our predictive dialer. That’s a cost savings of more than 50%!

See more pricing details.

Advanced Voice Broadcast API Beta released

Please take a look at the Voice Broadcast API documentation if you need to start using advanced CallFire.com features. We are ready to help you start automating your dialing with us! We are updating the documentation daily, so please come back to get the latest API information.

The API will allow you to start sending voice broadcasts automatically using our SOAP/XML Service.

We just added the Call Center Direct Connect Campaign. This is a unique campaign type where you have full control over what connection goes to your agents. This feature lets you control which agents log in and what phone number they are connected to. You can barge in and listen on your agents, you can disconnect their calls, transfer the call they are on to a new number and much more.

We have done extensive testing on this feature with several hundred agents and it works great! Currently this is one of our most valuable political dialing options.

Do you want a demo or API information to connect your software? Give us a call and one of our representatives will give you all the information you need.

We just released "Call Center Connect" with Agent Popup! When you create a new campaign, you will see the new option. This will allow you to login your agents onto CallFire.com and let them see a popup when they connect to your contact list.

• We are using a unique exponential curve algorithm so that you can keep your agents more efficient.
• Put in custom dispositions so that you can track progress of your contacts.
• Read more about Call Center with Popup (Screenshots included).