This is a re-post of an older post.  But a great reminder for those of you who haven’t yet taken advantage of IVR Designer!  Build your custom inbound or outbound phone experience, for only 5c/minute

We are thrilled to announce the release of our newest product: Hosted Interactive Voice Response (IVR) ! This product fills an important gap in the telephony space allowing quality of conversation that’s much better than traditional automated messages and yet not require a live call center representative. IVRs are widely used for large enterprises, but with this release, we are democratizing the technology space for the smaller to mid-size businesses. Hosted IVR’s robust capabilities offer a comprehensive solution for a large variety of telecom needs.

What can you do with Hosted IVR?

Core to our Hosted IVR product is the user-friendly IVR designer, which offers drag and drop functionality for non-technical users empowering them to create complex survey’s,  and meeting reminders via an intuitive, engaging user interface.. This capability widens the range of users who can individually build their own IVRs, something that historically could only be done by a developer.

The ease of use, however, does not decrease the feature set. Features that include reading text from a specific excel column using text to speech, complex dial plans, recording of responses, and more.  These features support a plethora of customer uses creating a high degree of personalization in the conversation. For example, the IVR can be used for a virtual receptionist that will route phone calls, Comprehensive phone surveys that will compile results, or Customized appointment reminders. The IVR can either be sent out to a list of phone numbers or assigned to a specific phone number that can receive incoming calls.

Click for more information about Hosted IVR and IVR designer

For developer documentation, see the Custom Telephony page

What is Voice Broadcast?

Voice Broadcast messages serve an important purpose in the field of notifications. Voice Broadcasts, otherwise known as robo-calls, often have a negative connotation associated with them. They were widely used in marketing campaigns, sending pre-recorded messages to potential consumers/  However, this type of Voice Broadcast dialing has been illegal since September 1 2009. For more information on these laws, see our previous blog on the subject.

While this portion of Voice Broadcast is largely dead, there are many other applications of Voice Broadcast that may not be apparent. Emergency notification, Get-out-the-vote reminders, communication between local organizations, and more!

For customized appointment reminders or notifications, an IVR (Interactive Voice Response) can be used using text to speech.

Co-Founder and CEO, Dinesh Ravishankar speaks on his own personal experience at a UC Irvine event for hopeful Entrepreneurs.

Listen to a short recording here!

Five key takeaways from the talk that all entrepreneurs should consider when pursuing an idea

1) Run your idea by 10 friends, see if they agree that it’s a good idea

2) You will fail, just make sure you learn from it and don’t repeat mistakes

3) Use analytics to make decisions, don’t just go with your gut

4) Be flexibly focused – keep your goals in mind, but be flexible to compete in your marketspace

5) Be willing to Innovate, Change, and Out-hustle your competitors

In case you are confused about what an IVR is, what it is capable of, or how you can use it, watch our newest video and have your questions answered!

As you can see, Susie used the IVR designer and  Hosted IVR to solve a variety of problems!

1) Create phone surveys
2) Telephone routing system
3) Custom notifications

These are just a few ways that Hosted IVR can make your life easier, and we’re always excited to hear about new ways that you used hosted IVR. Feel free to contact us with any questions or just creative ideas you may have!

We are thrilled to announce the release of our newest product: Hosted Interactive Voice Response (IVR) ! This product fills an important gap in the telephony space allowing quality of conversation that’s much better than traditional automated messages and yet not require a live call center representative. IVRs are widely used for large enterprises, but with this release, we are democratizing the technology space for the smaller to mid-size businesses. Hosted IVR’s robust capabilities offer a comprehensive solution for a large variety of telecom needs.

IVR Designer Interface

Core to our Hosted IVR product is the user-friendly IVR designer, which offers drag and drop functionality for non-technical users empowering them to create complex survey’s,  and meeting reminders via an intuitive, engaging user interface.. This capability widens the range of users who can individually build their own IVRs, something that historically could only be done by a developer.

The ease of use, however, does not decrease the feature set. Features that include reading text from a specific excel column using text to speech, complex dial plans, recording of responses, and more.  These features support a plethora of customer uses creating a high degree of personalization in the conversation. For example, the IVR can be used for a virtual receptionist that will route phone calls, Comprehensive phone surveys that will compile results, or Customized appointment reminders. The IVR can either be sent out to a list of phone numbers or assigned to a specific phone number that can receive incoming calls.

Click for more information about Hosted IVR and IVR designer

For developer documentation, see the Custom Telephony page