CallFire

Justin McClelland found out about CallFire earlier this year at a Chicago real estate forum. He was looking for new marketing tools to jumpstart his new real estate investment company, Schwaps. It was there that Justin heard about a trade secret: CallFire’s voice broadcast

Schwaps advertised houses on billboards, leaving a phone number to call if interested. When a property sold, Scwaps used CallFire’s Voice Broadcast to notify all of the callers of the sale, instead of calling all of them back individually. This saved the company time and money.

Scwaps also plans on implementing CallFire’s Cloud Call Center in the future for lead generation efforts.

Justin’s recent blog article:  Using Voice Broadcast and CallFire to close Real Estate deals.

To see our other case studies, click here.

This Past Friday, the CallFire Office hosted members of the executive board of Occidental College’s Entrepreneurial Society (TOES).  Two of CallFire’s founders, Dinesh Ravishanker and Punit Shah, shared their experiences with what it took to start a successful company, and some of the hard lessons they learned along the way.

The CallFire founders too began their entrepreneurial efforts while undergraduates, which was a big part of the appeal to Occidental Students.  The students came out of the meeting feeling inspired with many new ideas and possibilities for their future start-ups.

You may have noticed the google search box on the top right corner of your CallFire account.

The search box allows you to search for help, tips & tricks across our entire site, be it our blog, help pages, or developer WIKI. In other words, give you everything you need to make your CallFire experience a bit more smoother. As always, we’re always eager to hear from our customers, so please do drop us a line.

CallFire announces a new Do-It-Yourself Debt Collection webinar for businesses interested in using Power Dialing, Opt-in Voice Broadcast, and intelligent Call Tracking to track and increase collection efficacy.   It will take place on 10/6 at 11:00 AM PST.  Our experienced collections consultant will show you how to use CallFire to increase your reach rate and collect more than ever.

The DIY Debt Collection webinar series first aims to educate business owners and collections agents on how to save money by using Cloud Call Centers and Cloud Telephony tools to quickly connect themselves to delinquent accounts to solicit payment. The second half of the seminar covers how to use opt-in Voice Broadcast notification and Call Tracking to communicate important messages to existing clients and track collections campaign efficacy.

Debt Collection Webinar

Session 1: How to use Cloud Call Centers and Power Dialing
* Creating a campaign with an Excel list of delinquent accounts.
* Optimizing ROI by developing a thoughtful callback strategy.
* Monitoring collections agents & reach percentages.

Session 2: How to use Voice Broadcast & Call Tracking.
* Creating a campaign with an Excel list of delinquent accounts.
* Developing an effective recorded message for my voice broadcast campaign.
* Creating Call Tracking campaigns to track callback efficacy & collections efforts.

Click here to join the Webinar room (do this on 10/6 at 11:00 AM PST)

A few months back, QuesGen Systems was approached by OneWorld Health with a unique project.  They were tasked to collect and analyze data from developing contries who were participating in a research study.  Funded by the Bill and Melinda Gates, OneWorld Health was investigating different medication to cure malaria.

Rather than use traditional methods of paper questionares or text, QuesGen discovered CallFire’s Integrated Voice Response (IVR) software, using text-to-voice.  Participants heard questions asked in their own language, and submitted their answers by choosing an answer on the keypad.  This allowed data to be aggregated immediately and save time on the administration side.

CallFire was able to set up the user interface with in two weeks, allowing the deployment to take place on time.  QuesGen is considering using IVRs domesically for research on diseases including diabetes.

If you have any questions about how CallFire can be integrated for health care companies, click here

To read more of our case studies, click here

Want DIDs in the Las Vegas area? CallFire’s pleased to announce new DIDs available in the Las Vegas, NV area. In addition to party-town Nevada, we have additional numbers available in the Northern California and Utah areas. Just login into your CallFire account, from the campaigns menu choose “create Inbound campaign” and follow the prompts to see the list of available DIDs.

CallFire announces a new Do-It-Yourself Lead Generation webinar for businesses interested in generating leads by using Power Dialing, Opt-in Voice Broadcast & intelligent Call Tracking to drive new business in the United States and Canada.

The DIY Lead Gen webinar series first aims to educate business owners and at-home sales agents on how to save money by using Cloud Call Centers and Cloud Telephony tools to quickly connect themselves to other businesses.  The second half of the seminar covers how to use opt-in Voice Broadcast notification and Call Tracking to communicate important messages to existing clients and track marketing efficacy of your campaigns.

Session 1:  How to use Cloud Call Centers and Power Dialing

* Preparing an Excel list of my business telephone phone numbers.
* Optimizing ROI by developing a thoughtful callback strategy.
* Monitoring other sales agents that work from home.

Session 2: How to use Voice Broadcast & Call Tracking for notification & lead gen.

* Preparing an Excel list of my customer phone numbers.
* Developing an effective recorded message for my voice broadcast campaign.
* Creating Call Tracking campaigns to track marketing efficacy & continued notification.

To attend CLICK HERE at 11AM PST 9/22/2009

Sign up for the CallFire Spark newsletter and learn about Cloud Telephony here.

TMCnet announced CallFire as the top winner of the “Best Call Center Solution” award!  (BusinessWire)   We extend our gratitude to Rich Tehrani and the entire TMCNet team for recognizing CallFire’s strong commitment to cloud telephony innovation and business excellence for Call Centers, SMBs and the Enterprise.  Thanks TMCNet!

On the second day of  ITExpo,  CallFire’s CTO spoke on an Open Source panel.  Watch a short recap video here!

Employees of CallFire enjoyed an exciting two days  as exhibitors, carriers and telephony enthusiasts rubbed shoulders at TMCNet’s ITExpo at the LA Convention Center in Downtown Los Angeles.  Our booth was easily recognizable by the bright 3D CallFire sign beaming with light!

learn more about our products and services here

Paula Bernier, Executive Editor, IP Communications Group at TMCnet interviewed CEO of Callfire, Dinesh Ravishanker regarding the “best of show” award for our Cloud Call Center product line.   Throughout the day we met many bright executives in the telecom industry including Cecily Herbst, Strategic Account Executive of VoiceCon and many more.

Here at CallFire we’re listening to you. We’ve taken feature requests to heart and are rolling out an updated version of our Cloud Call Center. The Cloud call Center now has three different levels available: “Lite”, “Standard”, and “Pro”. This should make budgeting for your call center much more simple. And of course, in proper CallFire tradition, all Cloud Call Center services are offered 100% pay-as-you-go. Check out the feature spread:

The “Lite” version offers the basic features of CallFire that everybody loves. It offers a single line autodialer with full customer care, real time reporting, and reports available. The “Standard” option offers a few bonus features: a dual line autodialer, answering machine avoidance, answering machine messaging, and CALL RECORDING! The “Pro” level is top of the line with all of the standard features but also a multiline autodialer with up to 4 lines per agent. In addition to the new features, the user interface has been improved. Buttons for agents are clearer and easier to use, and you can also report an issue with a click of a button!

With the release of our new Cloud Call Center comes a sleek new look and feel for our website too. Click around, and find how the new site is easy to navigate, and find what you’re looking for. New Industry pages highlight how CallFire can solve problems for companies in specific industry verticals, and new case studies.

We are excited about our new release, but are always taking customer feedback into account for further changes. Feel free to report back on new features you would like to see in the future and ways that CallFire can better accommodate your needs.

learn more about our products and services here