Cloud Call Centers make going ‘Green’ Profitable and Sustainable
I spent this Sunday afternoon at Eco Fabulous in Newport Coast. My interest in the relationship between tech & sustainability, got me here. Green conferences like Opportunity Green are pushing businesses to embrace sustainable business practices, while outlining the business benefits of doing so. A homesourcing analysis by IDC forecasts 300,000 ‘homesourced’ workers in the U.S. by 2010. It’s no wonder Cloud Call Center platforms like CallFire are considered serious players in “Green Tech”.
Cloud Call Centers and Hosted IVRs seem to be the #1 way to reduce the overall carbon footprint of your call center or small business workforce.
Reduce emissions by hiring from home
The average US call center agent commutes 24 miles via automobile.
In a 50-week year, this agent will account for 6,000 miles/yr.
The average agent carbon footprint is about 2 tons of C02 each year!
Slash call center startup costs & reduce waste
The average call center requires 130-200 square feet per agent.
Agents require a PC, telephone & high speed internet connection.*
A 100-seat call center can save 168,000 kWh/yr by homsourcing.
*Note: Utilizing idle computing hardware seems to be a green trend. Watch “The Story of Stuff” with Annie Leonard.
Cloud Call Centers lead to happy agents
Improve employee satisfaction by reducing commuter costs, reducing parking frustration & vehicle wear.
Hire the best agents anywhere in the world, while targeting low-cost geographies.
Increase agent productivity & decrease sick-leave as it did for Holland America Cruise Lines.
Now that Cloud Call Center agents can use their own home office, PC and internet connection, the barriers to develop call centers for the enterprise and SMB markets are reducing quickly. With $0 hardware and no recurring infrastructure costs, hiring from home is both sustainable & preferable to most US business owners.
Tags: Call Center, Cloud Call Center, Cloud Telephony, Green, homesourcing, Sustainable, Virtual Call Center
April 17th, 2010 at 5:45 am
Many thanks for your explanation and taking the time to email me as well
April 29th, 2010 at 12:01 am
It’s good to know that you are on the few companies who are having the initiative to go green. Most companies should follow your footsteps.
July 13th, 2010 at 12:47 pm
Two of the main benefits to Internet / online marketing are the ability to reach targeted audience and that it can cost next to nothing. So small businesses are now able to market to its customers without having to spend a fortune.
December 3rd, 2010 at 4:54 am
After i originally commented We clicked the ?Inform me personally when brand new comments are additional? checkbox and today each time a comment is actually added I get 4 e-mail with similar comment. Can there be any way you can remove me from that service? Thanks
December 20th, 2010 at 6:41 am
As far as your and Obama’s definition of “progress”, you agree with each other, BUT the majority of American voters DISAGREE with you and agree with ME. That is, they and I see Obama’s agenda of the last 2 years as socialism, and want it REPEALED. That’s why Republicans are going to pick up so many seats in Congress.
January 3rd, 2011 at 9:38 am
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