Cloud Call Centers make going ‘Green’ Profitable and Sustainable
I spent this Sunday afternoon at Eco Fabulous in Newport Coast. My interest in the relationship between tech & sustainability, got me here. Green conferences like Opportunity Green are pushing businesses to embrace sustainable business practices, while outlining the business benefits of doing so. A homesourcing analysis by IDC forecasts 300,000 ‘homesourced’ workers in the U.S. by 2010. It’s no wonder Cloud Call Center platforms like CallFire are considered serious players in “Green Tech”.
Cloud Call Centers and Hosted IVRs seem to be the #1 way to reduce the overall carbon footprint of your call center or small business workforce.
Reduce emissions by hiring from home
The average US call center agent commutes 24 miles via automobile.
In a 50-week year, this agent will account for 6,000 miles/yr.
The average agent carbon footprint is about 2 tons of C02 each year!
Slash call center startup costs & reduce waste
The average call center requires 130-200 square feet per agent.
Agents require a PC, telephone & high speed internet connection.*
A 100-seat call center can save 168,000 kWh/yr by homsourcing.
*Note: Utilizing idle computing hardware seems to be a green trend. Watch “The Story of Stuff” with Annie Leonard.
Cloud Call Centers lead to happy agents
Improve employee satisfaction by reducing commuter costs, reducing parking frustration & vehicle wear.
Hire the best agents anywhere in the world, while targeting low-cost geographies.
Increase agent productivity & decrease sick-leave as it did for Holland America Cruise Lines.
Now that Cloud Call Center agents can use their own home office, PC and internet connection, the barriers to develop call centers for the enterprise and SMB markets are reducing quickly. With $0 hardware and no recurring infrastructure costs, hiring from home is both sustainable & preferable to most US business owners.
Tags: Call Center, cloud call center, Cloud Telephony, Green, homesourcing, Sustainable, Virtual Call Center
