Voice Mashup APIs for your Phone Mashup Map.

February 26th, 2009

Say that 5 times fast!   A lot goes into a well made Voice Mashup.  Not only do Voice Mashup API apps have to find a target audience, but in order to gain popularity it is essential that they generate plenty of location-specific content.  One of CallFire’s earliest clients, GeoGraffiti.com has done a pretty good job at that.  

GeoGraffiti’s Voice Map has grown from a 3-user proof-of-concept, to over 10,000 users on iPhone, Android & GeoGraffiti.com, all in less than 1 year.

The CallFire team is happy to help enable GeoGraffiti’s success by providing Voice Mashup APIs that scale, and a hosted IVR platform that handles recording, inbound IVR, and other Voice API features that drive GeoGraffiti’s Phone Mashup.

Check out some of our favorite Voice Mashups:
GeoGraffiti.com – this site seems to have the most traction & users.
Woices.com – An interesting voice map with a cool UI.
SayNow.com – SMS/Voice Mashup for Celebs.

Voice Mashup links:
PC World on Voice Mashups.
Saunderslog.com’s Voice Mashup Concast.
Thomas Howe’s take on Voice Mashups.

Homesourcing solutions webinar and tips

February 20th, 2009

What’s all the Homesourcing buzz about?  Isn’t that what CallFire has been doing for years? ;)

Homesourcing is a hot buzzword that is strongly associated with the growing Virtual Call Center market.  In short, homesourcers will hire, or move existing agents, to their homes.  This allows agents to work from the comfort of home while allowing administrators the ability to monitor and control an agent’s call volume.

We hope CallFire had something to do with this growing trend.   And most importantly, CallFire is a green solution for call centers with too many commuters.

CallFire’s Homesourcing features
* Support 1 to 500 agents, with NO hardware or software.
* Set up your Virtual Call Center and begin dialing in minutes!
* Prices start at only 3.5 cents per minute, per line.
* Use your agent’s home internet connection, PC & telephone.!
* Easy to use interfaces make tracking statistics quick and simple.
* Monitor agent productivity and listen to calls remotely.

Free “DIY Homesourcing Webinar” signup: https://www.callfire.com/dialer/usersignup.do
Learn More: http://www.callfire.com/dialer/cm/info/products_and_services.html
To speak with a CallFire representative, please call 877.897.FIRE

DIY Lead Gen

February 11th, 2009

The Free Do-It-Yourself Lead Generation webinar will be conducted as a 2-part series.

Session 1:  How to use a Virtual Call Center and Predictive Dialer to optimize
my time and contact 1000’s of businesses weekly.
• Preparing an Excel list of my business telephone phone numbers.
• Optimizing ROI by developing a thoughtful callback strategy.
• Monitoring other sales agents that work from home.

Session 2:  How to use Voice Broadcast to communicate with my existing, opt-in, customers.
• Preparing an Excel list of my customer phone numbers.
• Developing an effective recorded message for my voice broadcast campaign.
• Creating follow-up call-campaigns for continued notification.

To sign up for CallFire’s free “DIY Lead Gen” webinar, please submit your contact information here: https://www.callfire.com/dialer/usersignup.do
To learn more about CallFire products and services, please visit: http://www.callfire.com/dialer/cm/info/products_and_services.html
To speak with a CallFire representative, please call 877.897.FIRE.

About CallFire
We provide highly-scalable and affordable
Cloud Telephony solutions, including Voice API, Voice Broadcast, Virtual Call Center, Hosted IVR, Call Tracking and VoiceXML services.

Carriers: Resell our services, use your telephony.

February 10th, 2009

CallFire™ today announced March 1st, 2009 as its release date for the heavily anticipated BYOC (“Bring-Your-Own-Carrier”) Reseller Program, designed to allow Carriers and VoIP resellers to profitably resell many of CallFire’s services.

With the BYOC Reseller Program, existing VoIP Telecom providers can, in a matter of days, provide Voice Broadcast, Virtual Call Center, Hosted IVR, VoiceXML and other Voice API services.  Reselling CallFire services are made possible by three distinct programs each designed to fit varying organizational structures.

BYOC Program – Coming Soon on March 1st, 2009.
Developed for Carriers and Telcos with plenty of in-house VoIP expertise.
•    Resell CallFire services using your own SIP termination.
•    Your brand, your pricing and your customers.
•    Call us for Setup Fee + Monthly per-minute licensing costs.

To sign up for CallFire’s free “Reselling CallFire” webinar, please signup here.


About CallFire
CallFire provides highly-scalable and affordable
Cloud Telephony solutions, including Voice API, Voice Broadcast, Virtual Call Center, Hosted IVR, Call Tracking and VoiceXML services

How to find duplicates in Excel

February 6th, 2009

ExcelWill, one of CallFire’s seasoned support reps, ran into a situation where he needed to scan for dupes real quick in an exported CSV.

He found, If you combine these two steps you can do a sort and find it right away:
http://www.officearticles.com/excel/dealing_with_duplicate_records_in_microsoft_excel.htm
http://www.usd.edu/trio/tut/excel/26.html

Thanks Will!

Customizing Voice Broadcast using Voice XML

February 5th, 2009

Want to personalize your message? Want to make the message warmer? Well, if you’re a developer or have a developer, we have a recipe ready for you!