CallFire

We’ve been getting a few phone calls about data safety.  Rest assured, CallFire.com does not resell your leads!   A complete copy of the policy can be found here:  CallFire Privacy Policy.   A general summary of our policy is provided below.

Customer Data and Uploaded Leads
Customers of CallFire.com use the Company’s services to host data and information (“Customer Data”).
CallFire.com will not review, share, distribute, or reference any such Customer Data except as may be required by law. Individual records of Customer Data may be viewed or accessed only for the purpose of resolving a problem, support issues, or suspected violation of the CallFire.com Terms of Service, or as may be required by law.

We now support more advanced reporting for your campaigns. You can generate reports for all your campaigns, the current feature list is:

• Total calls made by all campaigns
• Calls distributed by day, hour, week, month and duration
• Filtering reports to show only selected campaigns or call status
• Comparison reports using Campaigns, transfer number, call status and Agents

The combination of all these features is very powerful. Take a look at the howto video:

For those of you that aren’t aware of CallFire’s Call Tracking solution, listen up!  The CallFire  Consulting team can develop a Toll-Free or Local Telephone Number Call Tracking solution that works for you.

Question: My company does a lot of internet, radio, tv & other unique advertising where we say or display a telephone number.   What can Call Tracking do for us?
Answer: Simple – It can help you figure out which advertising campaigns drive the most telephone calls and usually the greatest ROI.

Call Tracking provides actionable answers to simple business-questions, like:
Which online Ads drive the most phone calls to my sales line?
Which infomercial resulted in the most telephone inquiries?
Which advertising measure results in many calls, but perhaps very few sales?
What time do most internet & standard radio hear my audio Ads.

Our call tracking solution provides real-time call statistics.  This cost-saving data can help trim down your marketing budget by revealing underperforming ad-campaigns and promote those that bear the greatest ROI.

Get one or thousands of Toll Free Numbers for national campaigns.
Handle thousands of simultaneous calls. Vanity numbers available.
Get thousands of unique telephone numbers for each campaign you want to track.
Display unique toll-free phone for each Adwords, Yahoo, Radio, Print, Online and TV ad.

Use Local Telephone Numbers for geo-targeted campaigns.
Statistics show consumers are more likely to dial a local telephone matching their own area code.
Display different Local Numbers for individual, geo-targeted campaign.
Increase advertising budgets in profitable areas and remove costly, fruitless advertising.

What kind of data will I be able to view or generate using Call Tracking?
Complete hourly, daily, weekly & monthly call-volume graphs & statistics.
View all missed calls and complete call-detail-records.
Average call duration and busiest phone numbers.
Record every telephone call.

Interested in setting up a Call Tracking campaign?  Contact us today.

The free CallFire webinar is presented as a two part series:

Session 1:  How to use a Virtual Call Center and Predictive Dialer to optimize my collections agent’s time.

Preparing an Excel list of my delinquent customer phone numbers.
Optimizing ROI by developing a thoughtful callback strategy.
Monitoring collections agents that work from home.

Session 2:  How to use Voice Broadcast to send monthly reminder calls to delinquent accounts.

Preparing an Excel list of my delinquent customer phone numbers.
Developing an effective recorded message for my voice broadcast campaign.
Creating follow-up call-campaigns for continued delinquency.

To sign up for CallFire’s free “DIY Debt Collection” webinar, please submit your contact information here: https://www.callfire.com/dialer/usersignup.do

To learn more about CallFire products and services, please visit: http://www.callfire.com/dialer/cm/info/products_and_services.html

To speak with a CallFire representative, please call 877.897.FIRE.

Response durations may change due to Answering Machine Detection and the amount of background noise during the call.  For example a loud TV, screaming children, or even a barking dog at the location of the recipient, can cause fluctuations in sound that may cause small delays in when your message plays.

Recipients must say “hello” clearly, for your message to play immediately.   Users should always say “hello” when answering test calls yourself.  Rogue background sounds, delays in saying hello, or even saying hello multiple times, may cause small variances in when your message begins to play.   This will cause your overall call duration to increase or decrease by a few seconds.

For more information on how AMD works, please read:
http://www.callfire.com/blog/2008/09/19/faq-how-does-answering-machine-detection-work/

To turn off AMD completely, choose the last campaign type under Voice Broadcast, entitled: “No Detection – With Transfer”.

Great question!   A call status of “Error” denotes trouble connecting the call.   A call with an “Error” status has never been connected.   A call may have an error status due to the following reasons:

1) The Local telephone carrier is temporarily overloaded.  (This would be the equivalent of you calling a friend and hearing “All circuits are busy at this time.  Please try again later.)
2) A high dialing speed to a certain location can cause the telecom provider to reject calls.    For example, calling at 50 calls per minute (cpm) to a small town, or suburb, may be overwhelming for the telephone company in that area.    A good way to fix this: Mix lists containing numbers from different cities & states.   You can also reduce the speed of your campaign.
3) The phone number is temporarily, or permanently disconnected.

Good news for CallFire Developers. The Recording Service API is now documented in our WIKI. As always, let us know if you have questions or comments.

FAQ: “So what can CallFire do for a B2B sales Agent like me?”
It’s pretty simple actually – you can use CallFire to organize your call-campaign & do the outbound dialing for you.   The website allows you to upload a list of contacts & quickly log into a Virtual Call Center campaign.   Here’s how it works:

1. Agents hear hold music as the dialer displays “Calling” and the numbers it’s attempting to dial.
2. When connected, the hold music goes away & agents hear the recipient say “Hello” without any delay in sound.
3. Agents can then begin the pitch.  CallFire lets you easily take notes, enter a disposition for the call & after wrap-up users can click “Next Call” to get to their next live lead.
4. To leave a recorded message for a machine, simply press the “Answering Machine & Next Call” button, and CallFire will wait for the beep to begin playing your pre-recorded message at the right time, while you take the next live call.

The bottom line for At-home agents & Small Businesses:

1. Spend your time talking to live people & generate good leads.
2. No more hand-dialing hundreds of numbers daily.
3. Don’t deal with busy signals, bad phone numbers & indefinite ringing.
4. Organize your leads & outbound call campaigns.
5. Never let a lead slip through the cracks.
6. Let our system leave the messages on the answering machines.
7. Easily create follow-up campaigns based on your previous call status.
8. Pay-as-you go, starting at only $2.10/hour.

Not sure if CallFire will help you save time & increase customer communication & generate leads?
Call 877.897.FIRE to schedule a free webinar.  We’ll even throw in 100 free minutes so you can try us out.