CallFire

Customers often call our support line asking:  “How do I prepare an Excel spreadsheet to be uploaded to CallFire?”.    Here’s an easy receipe to get rid of bad records that could cause upload problems:

1. Copy your phone numbers into Column-A, using Excel.   Example
2. Sort your list in Excel, by Column-A.   Example
3. Visually scan Column-A for bad numbers that have less than 10 digits, more than 10 digits, odd characters & so forth.  Delete the row entirely by right-clicking on the row number, and selecting ‘delete.’   (Many records with bad numbers are at the very top and bottom of the sorted list.  Ex: “1111111111″ or “9999999999″.)
4. Lastly, go to FILE > SAVE AS and Save a copy in *.CSV format.   Always rename your final CSV file to prevent mixups!

Good luck!  ~DR

Tags: conversion, csv, excel, list

This entry was posted on Thursday, October 2nd, 2008 at 2:29 pm and is filed under Call Center, FAQ, Features, Voice Broadcast . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.