CallFire

Let me highlight a hidden feature of CallFire: Sound Files Conversion!

CallFire supports many sound files. You can upload MP3 and varying formats of WAV. The preferred format is still WAV at 16bit 8khz mono. But if you send us an MP3 or a different format of WAV, we’ll convert it automatically.

When you are at the sound page, simply upload your file and we’ll process it for you. We hope this is another valuable feature that makes your campaign faster!

Customers often call our support line asking:  “How do I prepare an Excel spreadsheet to be uploaded to CallFire?”.    Here’s an easy receipe to get rid of bad records that could cause upload problems:

1. Copy your phone numbers into Column-A, using Excel.   Example
2. Sort your list in Excel, by Column-A.   Example
3. Visually scan Column-A for bad numbers that have less than 10 digits, more than 10 digits, odd characters & so forth.  Delete the row entirely by right-clicking on the row number, and selecting ‘delete.’   (Many records with bad numbers are at the very top and bottom of the sorted list.  Ex: “1111111111″ or “9999999999″.)
4. Lastly, go to FILE > SAVE AS and Save a copy in *.CSV format.   Always rename your final CSV file to prevent mixups!

Good luck!  ~DR