TOS update: Responsible use policy

June 29th, 2008

This is a great addition to our Terms of Service.  I urge all CallFire.com users to read it.  Our legal team recently updated the CallFire Responsible Use policy and here’s what our faithful users need to know.  ~DR

RESPONSIBLE USE POLICY:

Customer agrees to familiarize him or herself with the legalities of any campaigns run through the CallFire system, by visiting the following websites:
a)  Federal Trade Commission, LINK: http://www.ftc.gov
b)  Federal Communications Commission, LINK: http://www.fcc.gov
c)  DoNotCall Registry Info, LINK: http://www.donotcall.gov
Customer agrees to familiarize themselves with any additional International, Federal, State, or local laws governing your dialing.
Customer agrees to place *ANY* individual requesting DNC status, on Customer’s accounts DNC list, immediately.
Customer agrees to provide legal contact information in any outbound campaign within the initial greeting message.
Customer agrees to provide own sound files for all outbound campaigns.
Customer agrees to provide all data and agrees to responsibly dial each campaign with courtesy to it’s recipients.
Customer agrees to schedule campaigns responsibly and with courtesy to it’s recipients.
Customer agrees not to send any calls to life-line services, such as hospitals, fire, police, 911, or utility related telephone numbers.
Customer agrees to not send any sales outbound broadcasts to recipients that have not consented to receiving such a broadcast.
Customer agrees to use all DNC / opt-out features made available to you via CallFire.
Customer agrees to consult with an attorney before dialing any data for which customer is unfamiliar, or if the legalities of dialing such data is unclear to Customer.

We Recommend Firefox

June 15th, 2008

 Those who have called into our support line would have heard the familiar recommendation of switching browsers from Internet Explorer (IE) to Firefox.

First, let me state that Callfire.com works effortlessly and seamlessly across all browsers. We constantly test our existing and new feature set against all available browsers, desktop and mobiles, to ensure that all our clients have a consistently excellent user experience. For the record, IE is a great browser in of itself, however, in our experience we’ve found that no two installations are the same. In many cases the browser installation is so tightly integrated with the desktop that it can induce behavior that may be hard to replicate. Firefox, on the other hand, due to its modular design assures a much more consistent, faster user experience. Don’t take our word for it, read about it at The New York Times.

In the mean time, if you would still want to use IE, that’s quite all right as well, as long as all URLs lead to www.callfire.com, the browser itself is of little consequence (or is it?).