Truly Virtual Call Centers
CNN has this article about companies that hire home-based workers. With quality of life becoming an increasingly paramount factor in people’s lives more companies more companies allowing for employees to work from home. The story states that:
CallFire’s Virtual Call Center allows organizations provide a better quality of life and increase productivity of their members. Think about it, your support, sales, or volunteer staff only need to have access to the Internet and a phone, and you can have all the features and controls that a brick-and-mortar call center would have. Here’s the kicker, it costs you no more than $2.10 per hour per agent. That’s it! No up front fees, no monthly minimums. I’ve had customers who’ve told me that makes a great case for keeping their support desks on US shores.
Try it out!
Quote of the day:
Mr. Watson – Come here – I want to see you.
Some of our customers may have experienced intermittent issues with their campaigns today (specifically between the hours of 2:00 PM – 3:00 PM PST). Rest assured that the issue was not with CallFire’s own servers. Our long distance carriers were having problems completing calls and our servers detected this issue and put the affected campaigns on stand-by mode. This is a designed feature to make sure that all campaigns are running at optimal levels. So what may appear like a bug is actually a feature. Such is the complicated, dense, and interconnected nature of middleware, we have to be prepared for even the most outlandish of scenarios and do everything we can to keep the system stable and secure.
